Sold by: Locobuzz India - Social CX
Deployed on AWS
Locobuzz is a global SaaS company offering advanced social listening and online response management powered by AI-driven analytics and workflow automation. With 400+ enterprise clients worldwide and a strong partner ecosystem, Locobuzz provides an industry agnostic unified CXM platform that helps brands address digital customer experience challenges, enhance engagement, and build stronger customer relationships.
Overview
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Locobuzz - Listening
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Locobuzz - Engage
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Locobuzz - AI Features
Locobuzz transforms every signal into a strategic advantage, giving brands the power to anticipate needs, personalize at scale, and lead with instinct across every touchpoint.
Using Locobuzz, you do the following
Unified Omnichannel CX
Engage across WhatsApp, email, social, web and more, all in one view, with smart routing, SLAs, and AI-powered consistency.
Social Intelligence
Decode emotion, intent, and trends.Track narrative shifts and competitive chatter to build sharper campaigns and messaging.
Holistic Digital Care
Deliver end to end care across reviews, chats, social, and tickets with AI that personalises, predicts, and supports in real time.
Location Intelligence
Get total visibility into outlet wise performance. Benchmark sentiment, reviews, and team impact across geographies.
AI Powered CX Stack
Predict, personalise, and power every customer interaction in real time. Supercharge teams across marketing and CX with early trend detection to smart replies & ticket audits.
Command Center
Get a unified view of what is working, what is broken, and what needs attention instantly. Centralized CX oversight for ops, QA, and leadership.
Highlights
- Social Intelligence
- Market Research
- Competitive Benchmarking
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Volume of Mentions | Total volume of mentions/queries per month your brand gets from all the channels combined together. Base price is for 10K Volume/ month | $99.00 | |
No of Channels/ Social Profiles | Total number of Channels/ Social profiles you wish to configure. Base price is for 1 channel/month | $35.00 | |
No of Users/ License / Agent logins | Total Number of Users logins / Agent logins you want. Base price is for 1 user/ month | $99.00 |
Dimensions summary
This contract pricing combines three independent usage dimensions that you scale separately. The first covers your monthly volume of mentions or queries across all channels, with the base price set for 10,000 units per month. The second covers the number of channels or social profiles you configure, priced per channel per month. The third covers user, license, or agent logins, priced per user per month. You adjust each dimension to match your brand's needs. Your total cost grows as you add mention volume, channels, or user logins.
Top-of-mind questions for buyers
A mention is any brand reference, review, tag, comment, or query captured from all connected channels combined. This includes social posts, direct messages, reviews, and chat or email queries. The platform totals these across every channel each month. Your base price covers 10,000 of these combined units per month.
A channel or social profile is each connected source or account you configure for monitoring and engagement. This covers social accounts, review platforms, chat, and email touchpoints handled in the unified inbox. Each one you add counts separately. The base price covers one channel per month.
The three dimensions bill independently and add together on one invoice. Mention volume often dominates for high-traffic brands, since it scales in 10,000-unit blocks. Channels and user logins each add per-unit costs as you grow. Your total rises when you increase any one dimension.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Please reach out to partnerships@locobuzz.com to book a demo.
Technical Support: For help setting up your account, connecting to data, or exploring the platform please reach out to support@locobuzz.com .
For additional training: please reach out to cs@locobuzz.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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