Sold by: SDI Presence LLC
SDI Presence (SDI) specializes in implementations and managed services for municipal governments and the private sector. Our Amazon Connect services include selection and implementation of optimal feature sets, customizations, integration with existing client systems, user and admin training, and ongoing support/consulting services. Our implementations are managed by PMP certified professionals. To date, SDI’s Amazon Connect implementations support over 90,000 calls per year.
Sold by: SDI Presence LLC
Overview
SDI Presence specializes in implementation and Managed Services for municipal governments and the private sector.
Our services include:
- Selection and implementation of best-fit Amazon Connect feature sets
- Customizations
- Integration with existing client systems
- User and admin training
- Ongoing support and consulting services
PMP-certified professionals manage SDI’s implementations. To date, our Amazon Connect implementations support over 90,000 calls per year, and are rapidly scaling.
Features Implemented
- IVR, Chatbots, and contact center automation
- Skills-based routing
- Contact forecasting
- Workforce planning
- Call recording
- IT Service Management integration with ServiceNow and other platforms
- Service Request Management workflows
- Outbound call campaigns
- Creation of SLA reports
Highlights
- Our expertise in Amazon Connect integrations can shave off minutes per call
- With the addition of our ITSM experience we can make your service desk more efficient
- Our understanding of ITIL processes can yield continuous improvement in workflow efficiencies
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
For more support information please contact: aws@sdipresence.com