AWS Managed Services - Professional

Operating AWS environments requires ongoing monitoring, maintenance, and operational expertise to ensure performance, availability, and security. TierPoint provides proactive infrastructure management, monitoring, incident response, and governance services to help you reduce operational complexity and maintain a healthy AWS environment.

From Infrastructure as Code and change management to OS patching, backup management, cost optimization, and security governance, TierPoint serves as an extension of your IT team, helping you operate AWS infrastructure more efficiently while your team focuses on higher-value business initiatives.

1. AWS Infrastructure Management

• Ongoing management of core AWS infrastructure services
• Infrastructure provisioning and configuration changes
• Infrastructure as Code (IaC) deployment and management

2. Monitoring & Incident Response

• Proactive infrastructure monitoring
• Incident response and issue resolution
• Availability, performance, and capacity monitoring

3. Operational Maintenance

• Operating system patch management
• Backup configuration and monitoring
• Lifecycle and change management

4. Cost & Security Governance

• Ongoing cost optimization recommendations
• Security and compliance governance
• Reservation and resource optimization

5. Expert Cloud Operations

• AWS infrastructure guidance and operational best practices
• AWS vendor support coordination and escalation
• Access to TierPoint cloud engineers for ongoing operational support

• Reduced operational burden for IT teams
• Improved availability and performance of AWS infrastructure
• Faster identification and resolution of operational issues
• Increased confidence through proactive monitoring and governance
• More time for internal teams to focus on strategic initiatives