Sold by: Miratech
Unlock the full potential of Genesys Cloud with MiraCloud, a cutting-edge subscription service by Miratech. Our mission is to bring tailored Genesys Cloud solutions to life, designed precisely to fit your business needs. No more complex technical jargon – we're here to make your journey seamless and your outcomes remarkable.
Overview
**What's Inside MiraCloud? **
Phase 1: Implementation (3-6 Weeks) Get ready to experience a transformation! Our team will roll up their sleeves to:
Set up Voice & Digital Channels
- Craft Call-Flows that resonate
- Skillfully route inbound calls based on your preferences
- Provide Voice Callback functionality
- Seamlessly integrate CTI for effortless communication
- Configure Users, Skills, and Queues for optimized operations
- Enhance customer interactions with CRM/REST Integration
- Ensure Voice Recording and Quality Management for excellence
- Seamlessly integrate with your SIP/PBX systems
Phase 2: Support – The Journey Beyond With implementation wrapped up, our support takes the spotlight:
- Administer, Operate, and Manage Changes
- Quick solutions as the First Point of Contact for any issues
- Resolve challenges efficiently through collaborative efforts
- Join forces in Genesys QBRs for continuous improvement
- (Optional) Boost your team's skills with personalized user training
Why MiraCloud?
Tailored Excellence: Every solution is crafted to fit your Genesys Cloud CX license level.
Expert Hands: Our skilled personnel are your allies in implementation and support. Seamless Transformation: Say goodbye to complexities; say hello to smooth sailing.
Always Ready: From Day One, we're your go-to for issue resolution and assistance.
Endless Partnership: Together, we journey towards growth, backed by Miratech's expertise.
Ready to redefine your Genesys Cloud experience? Let's embark on this exciting journey with MiraCloud by Miratech. Your success, our commitment.
Highlights
- Full service contact center implementation for all Genesys Cloud CX feature needs
- Full service support and ongoing proactive management and optimizations.
- Expert design and delivery of all integration and customizations
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Resources
Vendor resources
Support
Vendor support
Miratech supports all implimenation work and customer is given premium access to our supportportal and 24/7 support options are available.
Software associated with this service
Genesys
By Genesys
Genesys Cloud is a leading AI-Powered Experience Orchestration platform that delivers omnichannel customer experiences. Featuring virtual agents, sentiment analysis, and customer journey analytics, our solution empowers organizations to optimize their contact center and enhance unified communications across all channels.