AWS Managed Services

Overview: ATG Ignite provides AWS Managed Services designed to support the day-to-day operation, security, and cost optimization of AWS environments. We take ownership of ongoing cloud operations, monitoring, and incident response so organizations can run reliable, secure, and cost-efficient workloads on AWS without maintaining a large in-house operations team. Our AWS-certified engineers operate as an extension of your internal team, delivering continuous visibility and proactive management across AWS environments using AWS-native services, automation, and proven operational best practices.

What You Can Expect: Proactive monitoring, alerting, and incident response with defined SLAs, ongoing security monitoring and remediation, regular patch management and system maintenance, managed backup configuration with recovery support, continuous AWS cost visibility with optimization guidance, and reliable day-to-day cloud operations and engineering support.

Service Delivery Model: ATG Ignite is delivered through a structured managed services model that includes a dedicated Account Manager and Delivery Manager, ticket-based support with defined SLAs, a dedicated collaboration channel, monthly operational review meetings, and quarterly optimization and planning sessions. All services are delivered in alignment with the AWS Well-Architected Framework, CIS Top 18 controls, and SOC 2 Type II operational practices.

Optional Extensions: ATG Ignite can be extended to include additional services such as database management, compliance support for SOC 2, ISO, HIPAA, and HITRUST, real-time threat detection and response, on-demand cloud experts for migrations and modernization initiatives, and AWS Partner-Led Support.