GovConnect for Public Sector: Adopt360, Digital Adoption of Salesforce

Large programs need more than features to succeed. Deloitte's GovConnect Adopt360 solution focuses on people-centric adoption of technology so staff, partners, and residents can realize value quickly. The solution consolidates help content, step by step guides, and in-context knowledge to reduce support burden and speed onboarding.

Adopt360 extends Salesforce Knowledge and Experience Cloud with workflows for content creation, approvals, curation, and engagement. Managers can build playlists, track usage, and resolve feedback in one place. End users can rate, comment, and request updates to keep content current.

Deloitte provides adoption strategy, content governance, and enablement services tailored to public sector teams. With templates, analytics, and change leadership, agencies can improve satisfaction, reduce time to proficiency, and sustain continuous learning.

This is a professional services engagement to configure and deploy GovConnect on Salesforce (not included), which can be purchased separately through the AWS Marketplace. Salesforce's Hyperforce infrastructure architecture runs on AWS services to provide a compliant, scalable, secure, and reliable platform tier.