Sold by: Protiviti, Inc.
Elevate your Security & Compliance posture with our managed support services on AWS Platform, offering streamlined project management, bringing our leading practice methodologies, integrated monitoring and audit expertise to support your organization.
Sold by: Protiviti, Inc.
Overview
Protiviti’s Security & GRC Managed Services for SAP is a fully managed support solution that leverages our global team and is backed by Protiviti subject matter experts and Robert Half’s staffing and support teams. Our support focus includes maintenance, monitoring and governance of your SAP application (covering both cloud and on-premises systems). Our level of expertise means you can count on us anytime, anywhere to ensure your SAP security and GRC processes run efficiently, performing ad-hoc and pre-planned activities, but also addressing issues as they arise. This is all provided on the AWS state of the art cloud platform that is scalable and stable for any size organization.
What's Included:
- Higher Business Efficiency - Allows you to focus on key internal initiatives
- Cost Management - Predictable cost with flexibility to flex up during peak times
- Pathway to Subject Matter Expertise - Accessibility to SAP thought leaders to improve and optimize existing processes
- More than SAP - Our support team monitors AWS cloud notifications and other SAP complimentary applications and databases
Main Service Components
Protiviti takes a three-tiered approach to provide full support coverage. This can also be tailored to your organization's needs, allowing for both flexibility and scalability.
- Maintenance - incident-based technical support including the following:
- Issue resolution for user access
- Security / GRC ticket management
- User maintenance
- Role maintenance
- Segregation of duties / sensitive access ruleset maintenance
- Mitigating control management
- Technical support of GRC application
- Audit request support
- Monitoring - proactive reviews of the following to meet policies:
- Timely completion of user access requests and user terminations (i.e., access removal / locks)
- Appropriate review of Firefighter logs
- Review of Segregation of Duties & Sensitive Access Risks
- Expiration of Mitigating Controls
- Successful completion of background jobs
- Governance - execution of ongoing compliance activities such as:
- Periodic User Access Recertification
- Privileged Access Preview
- Periodic Role Review
- Review of Access Request Approvers
- Firefighter Controller / Owner Review
- Periodic Ruleset Review
- Segregation of Duties & Sensitive Access Risk Review
- Security & GRC Knowledge Transfer & End User Training
Highlights
- Better client experiences on SAP products
- Roadmap for future sales / licensing expansion for GRC / IAG products
- Better access and reliability for their SAP environment
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Support options can be customized for each client based on number of systems, number of applications, and specific activities in scope for services. Security and GRC Support services are typically provided 5 days a week, with 9-hour shifts each day, ensuring support during client's business hours.
Contact ams-support@protiviti.com for more information.