Sold by: Metacto
Metacto helps our clients move from AI experimentation to production Operational AI. We design, build, and operate AI agents, automated business workflows, and data-connected decision systems, specializing in native AWS services like Amazon Bedrock to power secure, scalable workloads. Every engagement is measured against a business outcome with production-grade governance, evaluations, and human-in-the-loop controls built in from day one.
Overview
Metacto is an Operational AI implementation partner that turns business processes and AI pilots into production systems running on AWS. We help enterprises deploy AI agents and agentic workflows that create capacity and solve business problems. Examples include: resolving support tickets, processing documents, orchestrating back-office processes, and surfacing decisions from their own data.
Every engagement is built natively on AWS. We use Amazon Bedrock for foundation models and agents, Bedrock Knowledge Bases with Amazon OpenSearch Serverless for retrieval over enterprise data, and AWS Lambda, AWS Step Functions, Amazon API Gateway, Amazon S3, and Amazon DynamoDB for the surrounding application and data layer. This gives customers a secure, scalable architecture inside their own AWS environment.
Each agent ships with a written charter (purpose, authority, boundaries, decision rights, and escalation rules), an evaluation harness, and human-in-the-loop checkpoints so business owners can trust what the system does and measure it. We start with a focused, high-value workflow, prove the outcome, then expand across the organization.
Typical outcomes: faster cycle times on operational processes, capacity creation (enabling teams to do more strategic, high-impact work), reduced manual effort, and consistent, auditable decisions.
Highlights
- Production Operational AI, not pilots: we design, build, and operate AI agents and agentic workflows that create capacity and solve real business problems, including resolving support tickets, processing documents, and orchestrating back-office operations.
- Own your AI and your agent management layer: we build inside your own AWS environment so your agents, data, and the controls that govern them stay yours, not locked in a vendor black box. You get a lasting foundation to deploy, monitor, and improve agents over time, with full ownership and control.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
For questions about this offering or to arrange a private offer, contact Metacto at oai@metacto.com
Every engagement includes a dedicated delivery team, a defined plan with milestones, and direct access to the team throughout. For production systems, we provide managed operation with agreed response times, monitoring, evaluations, and ongoing improvements as scoped in your statement of work. We respond to inbound inquiries within one business day.