Sold by: Digiclarity, LLC
Implement multi-region failover for Amazon Connect with Digiclarity’s ACGR solution, ensuring business continuity, compliance, and high availability for mission-critical contact center operations.
Overview
Digiclarity provides expert Professional Services to implement Amazon Connect Global Resiliency (ACGR) for enterprise customers seeking high availability and business continuity in their contact center environments.
Our ACGR implementation ensures seamless failover between AWS regions—so your contact center remains operational during outages, disasters, or maintenance windows.
Our comprehensive service offering includes: • Region Strategy & Architecture Design Design cross-region deployment strategy (e.g., us-east-1 primary / us-west-2 secondary) for internal and external lines of business. • Infrastructure Automation Provision Amazon Connect instances, contact flows, queues, routing profiles, Lex bots, Lambda, Kinesis, and Secrets Manager using Terraform or AWS CDK across both regions. • Data & Configuration Replication Build pipelines to replicate Connect resources, user settings, quick connects, and outbound caller IDs with consistency. • Phone Number & TDG Configuration Register numbers in Traffic Distribution Groups (TDG) for seamless call routing and failover. • Failover & Failback Automation Implement workflows for automatic/manual failover and failback, with health checks and event triggers. • Validation & Testing Perform DR simulations and testing scenarios to validate routing, voice quality, and agent experience post-failover. • Monitoring & Alerting Setup Integrate CloudWatch, EventBridge, and 3rd-party tools (e.g., Dynatrace) for ongoing health monitoring.
Highlights
- Zero Downtime Contact Center Operations Ensure 24/7 business continuity with active-passive or active-active Amazon Connect configurations across AWS regions.
- Infrastructure-as-Code for Easy Replication Automate multi-region deployment and updates using Terraform/CDK pipelines with region-agnostic modular code.
- Enterprise-Grade Failover Orchestration End-to-end support for phone number replication, TDG, configuration sync, failover testing, and rollback procedures.
Details
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Deployed on AWS
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Support
Vendor support
Support Options • Standard Support: 9AM–6PM (Business Hours) • Premium 24x7 Support: For production deployments with SLAs • Enterprise Option: Dedicated Technical Account Manager and support runbooks
Contact • Email: support@digiclarity.com • Initial Response Time: Within 4 hours (Standard), 1 hour (Premium)