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Amazon Sagemaker

Amazon SageMaker is a fully-managed platform that enables developers and data scientists to quickly and easily build, train, and deploy machine learning models at any scale. With Amazon SageMaker, all the barriers and complexity that typically slow down developers who want to use machine learning are removed. The service includes models that can be used together or independently to build, train, and deploy your machine learning models.

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Mphasis Optimize.AI Expert Identifier

By:
Mphasis
The solution helps identify the right expert to be assigned for a new service request.
  • This product has been removed and is no longer available to new customers.

Product Overview

Expert Identifier is machine learning based model that uses information present in any incident/ticket management data such as: Ticket ID, Ticket Solver Id, Ticket Priority, Ticket Category, Ticket Submission and Resolved date and identifies the right expert to be assigned to a specific ticket or incident request. It can optimise ticket allocation, decreases the ticket resolution time and improve KPIs (Key Performance Indicators) such as customer satisfaction, adherence to SLA (Service Level Agreement), MTTR (Mean Time to Resolve), cost to company, etc.

Key Data

By
Mphasis
Categories
IT Business Management
Log Analysis
ML Solutions
Type
Model Package
Fulfillment Methods
Amazon SageMaker

Highlights

  • The solution is based on a multi-factor model which considers:

    1. Request Category and priority
    2. Service Provider's Experience, Expertise and Efficiency across Workloads (Service Provider Queue)

  • The solution automatically incorporates the evolving service provider behaviour by constantly updating the model to update the provider’s efficiency. It is process agnostic and allows for customisation by providing training and predictions on client specific data.

  • Mphasis Optimize.AI is an AI-centric process analysis and optimization tool that uses AI/ML techniques to mine the event logs to deliver business insights. Need customized Machine Learning and Deep Learning solutions? Get in touch!

Not quite sure what you’re looking for? AWS Marketplace can help you find the right solution for your use case. Contact us

Usage Information

Additional Resources

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End user License Agreement (EULA)

Support Information

Mphasis Optimize.AI Expert Identifier

For any assistance, please reach out at:

AWS Infrastructure

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Refund Policy

Currently we do not support refunds, but you can cancel your subscription to the service at any time.

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