Managed Services by CloudArmee

CloudArmee is your strategic partner in cloud excellence, bridging the gap between complex AWS ecosystems and your core business objectives. We combine human expertise with AI-driven automation to ensure your infrastructure is secure, resilient, and fully optimized for growth.

Cloud Optimization | At CloudArmee, we deliver constant assessment of your environment through integrated tools and refined processes. Our sole aim is to reduce costs to the customer by leveraging AI-driven rightsizing recommendations, all without affecting day-to-day stability.

Monitoring | CloudArmee uses industry-leading tools to manage, monitor, and improve your AWS infrastructure, ensuring maximum uptime and system governance. Our next-generation monitoring utilizes AI and machine learning to automatically track newly deployed resources and perform anomaly detection to generate deep insights into workloads. We monitor for security events to prevent intrusions, utilizing AWS Config for instant misconfiguration alerts and AWS Organizations to enforce tagging and security policies across all accounts.

Alerting | We utilize intelligent event management to capture signals from across the IT ecosystem, filtering them based on priority logic. This ensures that if an incident is detected, a ticket is automatically generated and a CloudArmee AWS-certified engineer is immediately engaged. This proactive, AI-enhanced approach allows us to preempt major incidents before they cause reputational damage or outages.

Service Desk | CloudArmee offers a 24x7 cloud-based service portal to provide around-the-clock support via phone and email. We align with the ITIL framework to provide seamless Incident, Problem, and Change Management. Once resolved, we conduct thorough root cause analysis to ensure long-term environment health.

Incident & Change Management | Our team prioritizes rapid diagnosis and tracks issues through a robust Knowledge Database and Known Error Database (KEDB) to accelerate future resolutions. We coordinate change requests, ensuring our certified engineers minimize downtime during implementation. For complex changes, CloudArmee owns the process end-to-end, managing impact assessment and risk in total collaboration with your team.

Customer Obsession | A dedicated CloudArmee Service Delivery Manager conducts regular operational committees to analyze AI-generated performance trends, track changes, and ensure SLAs are consistently exceeded.