AWS Cloud Managed Services by Lancom

Fully Optimised AWS Cloud Infrastructure with Lancom Technology

As a leading AWS partner with multiple specialist designations, Lancom Technology manages AWS and multi-cloud environments end-to-end. Delivered as a predictable monthly service, our AWS Managed Services align cloud operations with AWS best practices across security, availability, performance, cost optimisation, and governance.

Our services are designed for organisations operating at scale, across regions, and across time zones, with 24/7 coverage and proactive operational management.

As an AWS Managed Services Provider (MSP), Lancom delivers secure, automated, and continuously optimised AWS operations, backed by independently validated operational maturity and technical excellence.

As a customer-focused values-driven organisation, Lancom Technology’s people are humbly confident, embrace continuous learning and certification, and apply curiosity in a relentless quest for technology innovation and value.

Our AWS Managed Services include:

• 24/7 monitoring, support, and incident response
• Proactive event, problem, and escalation management
• AWS best practices-aligned security and identity management
• Backup management and disaster recovery strategy
• A FinOps Focus: Ongoing optimisation for performance, reliability, and cost

About Lancom Technology

Lancom Technology is a trusted global managed services and cloud solutions provider with over 30 years of experience helping organisations create measurable value from technology.

We are an AWS Advanced Consulting and Managed Services Provider Partner with more than a decade of experience designing, migrating, operating, and optimising complex AWS environments.

Lancom Technology is an award-winning solution provider, named 2023 AWS Cloud Innovation Healthcare Partner, and holds multiple AWS competencies, including Migration and Modernization Services, Solution Provider, SaaS Services, Microsoft Workloads, and the recently achieved AWS Managed Services Provider (MSP) designation, placing us among a select group of AWS partners globally.

Our values-driven teams operate across New Zealand, Australia, the United States, and international markets, supporting customers from mid-sized organisations through to global enterprises. With deep expertise across cloud engineering, software development, application modernisation, DevOps, FinOps, security, and managed services, we provide full‑stack capability from strategy through to day‑to‑day operations.

At Lancom, we partner with our customers to optimise AWS environments for:

• Security and compliance
• Availability and resilience
• Operational excellence
• Cost efficiency
• Governance and scalability

AWS Cloud Managed Services

Support & Operations

• 24x7 Service Desk and on‑call engineering
• Incident response and root cause analysis
• Event, problem, and escalation management
• Proactive patching, including rapid deployment of critical security updates

Monitoring & Observability

• Continuous infrastructure and performance monitoring
• Proactive alerting and issue prevention

Security

• Identity and Access Management (IAM)
• Security controls aligned to AWS Well‑Architected and ISO 27001 frameworks
• Ongoing security posture monitoring and advisory

Backup & Resilience

• Managed backup services
• Quarterly backup restore testing and validation
• Disaster recovery strategy and execution support

Strategy & Optimisation

• Ongoing architectural guidance aligned to AWS best practices
• Regular optimisation reviews across performance, reliability, and cost
• Half‑yearly cloud optimisation reporting

Cloud Billing & Financial Management

• Localised AWS consumption billing
• Extended credit terms
• Budget versus actual spend alerting
• Cost visibility and optimisation insights for nominated stakeholders