At Datametica, we take pride in offering an array of exceptional support services designed to exceed customer expectations. We provide comprehensive support through various channels, including dedicated subject matter experts (SME), email, tickets and phone communication. Our commitment to your success is further enhanced by assigning an account manager who will personally attend to your needs. In addition to direct support, we also provide accessible online self-support options. Our extensive documentation and knowledge base empower you to find answers and solutions at your convenience, further ensuring a seamless experience. When it comes to SME support, we adopt a structured approach that guarantees a formalized and efficient collaboration. Through the utilization of Statement of Work (SOW) agreements, we establish clear expectations, deliverables, and timelines, ensuring a transparent and mutually beneficial partnership. Please be advised that in conjunction with your Pelican product subscription, Datametica provides technical product support as an independent service for which an additional fee is applicable. Please be advised that a range of support models is available for your selection, commencing from basic support and extending to dedicated Subject Matter Expert (SME) support. Please be advised that the provision of support services from Datametica is contingent upon the execution of a distinct service agreement and statement of work. It is important to note that said support cannot be procured through the Marketplace. For further information regarding this process, please direct your inquiries to sales.pelican@datametica.com . pelican.support@datametica.atlassian.net