Sold by: Wipro Limited
The product provides an intelligent agent capable of end-to-end incident management across Kubernetes, AWS. It can automatically investigate issues, perform deep log analysis using monitoring tools, identify root causes, and execute remediation actions. The agent also summarizes findings in a clear, actionable format and can seamlessly create incident tickets in ITSM platforms. Additionally, it integrates with GitHub MCP to review configuration and manifest files, suggest fixes, and automatically generate pull requests, enabling faster resolution and continuous operational improvement.
Overview
The primary objective is to empower engineers to investigate and analyze technical issues, determine root causes, and recommend effective solutions. The system ensures full traceability by updating ITSM tools in real-time and can be integrated with various monitoring platforms to analyze logs autonomously. The agent is engineered with robust guardrails and Role-Based Access Control (RBAC). Deployed directly within your infrastructure, it ensures that sensitive data remains within your environment and never leaves your secure perimeter. Human-in-the-Loop: Ensures oversight and approval for agent suggested remediation plan.
Components: The SRE-AI Agent components are containers apps redis-cache and postgres DB.
- Genesis Frontend: Provides chatbot window to interact with agents
- Genesis Backend: Bridge between Genesis-frontend and agents. Also maintains user-management access
- SRE-AI Agent: AI agent detects, analyses, proposes and fixes the remediation plan.
- ITSM Agent: AI Agent supports to create, update and close tickets into freshservice (ITSM).
- Redis-cache: Required to maintain user-context for agent.
- Postgres Database: Maintains agent tables and user-management.
Benefits:
- Natural Language Interface
- Accelerated Incident Resolution
- Improved operational Efficiency
- Automated and Safe remediation
- Governance and Auditability
The solution leverages – AWS Services like – Bedrock, EKS, ECR, IAM roles and policies etc
Highlights
- Quick to set up and use on standalone server (on docker) and EKS
- With minimal changes the agent can be tuned to fetch and analyze logs from any monitoring tools and can integrate with any ITSM platform
- Human-in-the-Loop: Ensures oversight and approval for agent suggested remediation plan.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
End-to-End Support provided for deployment and usage. Contact AWS.Marketplace@wipro.com for more information.