Amazon Connect Virtual Agent with ElevenLabs Voice AI Integration

Give your contact center a voice that connects, in nearly any language, with intelligent actions powered by Amazon Bedrock and AgentCore.

zeb has launched a powerful integration between Amazon Connect and ElevenLabs, enabling the next generation of Virtual AI Agents for modern enterprises. This solution combines ElevenLabs' industry-leading generative voice capabilities with Amazon Bedrock and AgentCore for true Agentic AI, delivering voice agents that sound natural, respond intelligently, and act in real time.

Unlike traditional text-to-speech systems, ElevenLabs offers customizable, emotionally expressive voices in over 30 languages, plus voice cloning for brand consistency and multilingual support.

What Sets This Apart

• 30+ Languages and Dialects
  Serve global audiences with dynamic language switching, localized pronunciation, and accent-aware delivery.

• Custom Voice Cloning
  Create unique branded voices or clone voices from real speakers for personalized experiences at scale.

• Agentic AI and Real-Time Actions
  Integrated with Amazon Bedrock and AgentCore, zeb’s solution allows your virtual agent to reason, decide, and perform live actions like booking appointments, retrieving account data, or updating systems mid-call.

• Contact Center Integration, Intact
  All native Amazon Connect features are preserved, including:

  • Call recording
  • Contact Lens sentiment and transcript analysis
  • Transfers to live agents or queues
  • CRM integration and data capture
  • Real-time analytics and reporting

Sample Use Cases

• Multilingual Tier 1 Support with voice switching on demand
• Financial Account Access and Payments in any supported language
• Healthcare Virtual Front Desk with scheduling, rescheduling, and follow-ups
• Workflow Automation using AgentCore and Bedrock orchestration
• Brand-Consistent Voice Assistants using cloned executive or spokesperson voices
• Post-Call CRM Summary generated in natural language and stored in your system

Why zeb?

• AWS Premier Tier Partner with the Generative AI Services Competencies, Amazon Connect Service Delivery Designation
• Pioneers in Agentic AI and MCP architecture
• Real-world deployments at global scale, including multilingual and regulated environments

zeb integration with ElevenLabs and Amazon Connect delivers not only a diverse set of voices, but an intelligent, multilingual agent that speaks, thinks, and acts for your business.