ONE NZ - Professional Services

Digital Productivity Practice provides professional services for AWS Marketplace customers, helping design, deploy, configure, and support Amazon Connect productivity solutions and related integrations. Our services include implementation, post-deployment configuration, ongoing maintenance, security patching, and browser compatibility updates to keep solutions running smoothly.

One New Zealand’s Digital Productivity Practice provides professional services to help organisations design, implement, configure, integrate, and optimise AWS-based productivity and customer engagement solutions.

Our services support customers throughout the delivery lifecycle, from discovery and solution design through deployment, configuration, integration, testing, and post-deployment support. Engagements can include Amazon Connect implementation and enhancement, agent productivity solutions, CRM integrations with platforms such as Salesforce and Microsoft Dynamics 365, advanced reporting using Amazon QuickSight, operational wallboards, contact flows, and supporting serverless integrations.

We work with customers to understand their business requirements, existing technology environment, user journeys, security needs, and operational objectives. Our specialists then design and deliver a solution aligned to those requirements, including configuration of AWS services, integration with customer systems, identity and access considerations, contact routing, reporting, automation, and user experience improvements.

Professional services may include: Discovery, requirements gathering, and solution architecture Amazon Connect design, deployment, and configuration Agent productivity and workspace enhancements Integration with CRM, line-of-business, and customer data platforms Contact flow development and optimisation Reporting, analytics, and dashboard implementation Serverless application and API integration Security, identity, and access configuration Testing, deployment support, and knowledge transfer Post-deployment configuration, maintenance, and technical support

Our goal is to help customers reduce implementation risk, improve employee and agent productivity, simplify access to information, enhance customer interactions, and maximise the value of their AWS investment.

The final scope, deliverables, timeline, responsibilities, and pricing are agreed with each customer before commencement and may be delivered as a fixed-scope engagement or a tailored professional services package