HCLTech ICX Intelligent Content Migrator (ICM)

Step into a revolutionary era of customer experiences with HCLTech. Our innovative solutions redefine CX, blending innovation and intelligence for an unmatched impact. Seamlessly connect with your customers and stay ahead of the curve with our future-facing technologies, elevating your business to new heights. Harness the joint forces of Gen AI, cognitive platforms, and cloud-native PaaS to create engaging content suited for future-facing CX.

Elevate and Optimize Your Content Services Strategy with HCLTech Content Experience Solutions & Accelerators. HCLTech offers multiple Content Experience Solutions & Accelerators. HCLTech Intelligent Content Migrator (ICM) is one of the key offerings of Content Services domain.

HCLTech Intelligent Content Migrator (ICM): Helps enterprises in cognitive content classification, insights and content migration.

HCLTech ICM helps enterprises to migrate content from any source to any target using cloud technologies and fully containerized scalable architecture. Key features include:

-Open Architecture: ICM’s open architecture-based migration framework can integrate with any repository as source and target

• Containerized Solution: Fully containerized and cloud compatible
• Content Insights: Provides content insights using underlying AI engine
• Data Integrity: Maintains data integrity while migrating content, metadata, security and folder structure
• Delta Run: Identifies the delta and executes delta re-run
• Batch & Streaming data: Provides support for both batch & streaming data
• Dashboards & Reports: Real time visualization and real time error reporting.

AWS Services Used

ICM solution leverages multiple AWS services to provide content migration & storage. AWS S3 is used for storing documents and DocumentDB is used as database to store transient document metadata and application configurations. Elastic Kubernetes Services (EKS) is utilized to deploy docker images for source and target repository connectors. Amazon API Gateway is utilized to provide end points for REST services to be integrated with UI or any third party application.