Amazon Connect Customer QuickStart

Customers choose Amazon Connect Customer for its scalability, flexibility, and unbridled potential. Our Customer Experience (CX) team focuses on helping customers to implement and adopt Amazon Connect in their organization. With Amazon Connect implementations across nonprofits, healthcare, hospitality, utilities, financial services and BPO’s, our experts ensure you migrate efficiently to Connect and are positioned to operate and grow as your business warrants.

We want to make sure you are deploying and using Amazon Connect Customer the right way. To make sure you're using this solution efficiently and effectively, we developed a package called Amazon Connect Customer QuickStart which is filled with professional services and guidance that will help you take Amazon Connect Customer to the next level.

The Connect QuickStart package for Amazon Connect Customer provides the discovery of your requirements, implementation of Amazon Connect Customer and AI Agents, UAT, training, and go-live support, all on an accelerated timeline.

AI is built in from day one. Amazon Connect Customer is the agentic AI solution for customer experience from AWS: AI agents resolve routine requests on voice and chat, agent assist guides your agents in real time, and conversational analytics with generative AI summaries brings insight from every contact. We can also extend your QuickStart with AI agents that take actions in your business systems.

Our QuickStart offer provides a predictable migration to Amazon Connect, including:

• Announce Estimated Wait Time in Queue
• 100% Call Recording
• Conversational analytics: transcription, sentiment analysis, call organization and generative AI post contact summaries.
• AI agent for self-service, with handoff to live agent
• Live chat with agents
• Refinement and Training of the out-of-box reports for Real-Time and Historical data
• Knowledge Transfer session to equip your administrator(s) with the operational details
• Softphone integration with Salesforce, Zendesk, or ServiceNOW and more

Optional add-on capabilities:

• AI Agents in Amazon Connect Customer for self-service and agent assist for your agents
• Connectors for Microsoft Dynamics, Cherwell and Ivanti