Sold by: bCloud LLC
AWS Free Tier
This product has charges associated with it for seller support. OTRS (Open Ticket Request System) is a flexible and powerful ticketing system designed for customer service, IT support, and help desk operations. It streamlines issue tracking, improves customer experience, and enhances team collaboration.
Sold by: bCloud LLC
Overview
This is a repackaged open source software product wherein additional charges apply for support. OTRS (Open Ticket Request System) is an advanced service management platform that helps businesses and organizations efficiently handle customer inquiries, IT service requests, and internal support needs. Designed with scalability in mind, OTRS supports ticket management, workflow automation, and multi-channel communication, including email, phone, and chat. With OTRS, businesses can automate repetitive tasks, customize workflows, and generate real-time analytics to gain actionable insights into service performance. Its user-friendly web interface ensures seamless ticket handling and improves collaboration across teams.
Highlights
- Personalize dashboards for agents and managers for enhanced visibility.
- Monitor and enforce SLAs for timely resolution.
- Handle communication via email, chat, phone, and web forms.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.001 | $0.012 | $0.013 |
t2.small | $0.009 | $0.023 | $0.032 |
t2.medium | $0.009 | $0.046 | $0.055 |
t2.large | $0.009 | $0.093 | $0.102 |
t2.xlarge | $0.009 | $0.186 | $0.195 |
t2.2xlarge | $0.009 | $0.371 | $0.38 |
t3.nano | $0.009 | $0.005 | $0.014 |
t3.micro AWS Free Tier | $0.009 | $0.01 | $0.019 |
t3.small | $0.009 | $0.021 | $0.03 |
t3.medium | $0.009 | $0.042 | $0.051 |
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
No refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Packaged with latest updates as of Jan/2025
Additional details
Usage instructions
Connect your instance via SSH, the username is ubuntu. More info on SSH: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html - Run the following commands: #sudo su #sudo apt update Hit on browser - http://public-ip/otrs/installer.pl Use Database Details as below: Database name: otrs Database user: otrs Database Password: Enter_Instance_ID
Support
Vendor support
Feel free to reach out anytime. Our support team is available 24x7 for assistance.
Phone: +1 (408) 646-8523
Email: cloud@bcloud.ai
Website:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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