Flexa AiOps - Autonomous IT Operations with AI Agents (Managed 24x7)

Flexa Cloud has been working with Amazon Web Services since 2012 and has been an APN Partner since 2013, with a long-running specialty in Web Application, Database and performance management. Flexa AiOps is the productization of that 12+ year runbook library: a fully managed IT operations service, orchestrated by a team of specialist AI agents - one per technology your business runs on.

Flexa AiOps runs on Amazon Bedrock and is powered by Anthropic Claude, the world's leading frontier reasoning model family. Each specialist agent is built on Claude with custom tool-use, runbook memory and least-privilege execution scopes. Bedrock provides the secure, region-resident model serving; Claude provides the reasoning that turns raw telemetry into a defensible diagnosis in under five minutes.

• AWS Partner since 2013, working with AWS since 2012
• Leader in Generative AI in Latin America with 300+ AI solutions on AWS Marketplace
• 200+ projects delivered since 2023
• Featured speaker at AWS events in San Francisco; CIO Review cover (June 2025)

Modern operations teams are paged at 3am by a stack they did not design. Senior engineers become single points of failure, MTTR explodes, runbooks rot, and post-mortems are written from memory rather than evidence. Flexa AiOps replaces the human-on-call bottleneck with an orchestrated team of Claude-powered agents that investigate in parallel, cite their evidence and stop short of any destructive action without explicit human approval.

• T+0:00 - Customer opens a ticket. N1 Triage receives and classifies.
• T+0:30 - Sub-tickets dispatched in parallel to AWS, Network, Containers, Observability specialists.
• T+1:30 - Each agent runs safe commands, gathers evidence, replies with structured data.
• T+3:30 - N1 consolidates: metrics + logs + resource state converge into a single hypothesis.
• T+4:45 - Diagnosis, executed actions, next steps and risks - closed, traceable report.

1. Sub-5-minute root cause - parallel investigation across the stack.
2. Security by design - STS-rotated credentials, least-privilege at every endpoint.
3. Governance with human approval - per-agent monthly budgets, mandatory approval for destructive actions, multi-tier escalation.
4. Total auditability - every command and decision is logged: ticket, evidence, token cost, model used.

N1 Triage, CloudOps Public, CloudOps Private, Monitoring, Observability, DBA, NetOps, SecOps, SysAdmin, Platform (containers), Application Support, Storage and Backup, DevOps Automation, FinOps Director, CTO, Operations Director.

• Public clouds: AWS, Azure, GCP, OCI, IBM, Huawei, Alibaba, DigitalOcean, Magalu Cloud
• Virtualization: VMware, Red Hat, OpenStack, Citrix, Nutanix, Proxmox
• OS: Linux, Windows, SUSE, FreeBSD
• DBs: PostgreSQL, Oracle, MySQL, MariaDB, SQL Server, MongoDB, Redis, Elasticsearch, Cassandra
• Containers: Kubernetes, Docker, OpenShift, Rancher
• Observability: Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, Zabbix, OpenTelemetry
• Network/security: Cisco, Fortinet, Palo Alto, Juniper, Cloudflare, F5, CrowdStrike
• Storage: NetApp, Pure Storage, Veeam, Rubrik, MinIO/S3, Ceph
• Apps: SAP, Salesforce, ServiceNow, IBM Mainframe
• DevOps: Terraform, Ansible, GitLab, GitHub Actions, Jenkins, Jira Service Desk

• Monthly budgets per agent - when the cap is reached, the agent stops.
• Mandatory human approval for any destructive action (terminate, delete, drop).
• Pause or terminate any agent at any moment.
• Multi-tier review hierarchy (specialist - CTO - CEO).
• Per-customer isolation: separate workspaces, scoped secrets.

Week 1: kickoff, scope and SLAs. Weeks 2-3: connectors deployed, STS roles and runbooks tuned. Weeks 4-5: shadow mode. Week 6+: production 24x7 with approval gates.

Monthly retainer with annual commitment (12, 24 or 36 months). Tiered scope: Starter, Growth, Scale, Enterprise. Pricing delivered through AWS Marketplace Private Offers per customer.

• CIO: predictable cost, faster MTTR, no SPOF on senior engineers
• COO: 24x7 coverage without scaling headcount
• CISO: least-privilege agent access, mandatory approval for destructive actions, immutable audit trail

Stop being paged at 3am for a stack you did not design. Hand the on-call to a Claude-powered team that never sleeps.