Agent Mode
English
    Listing Thumbnail

    Amazon Connect Contact Center as a Service Implementation

     Info
    Sold by: New Math Data 
    Lower costs, smarter routing, and a contact center that turns conversations into actionable intelligence.

    Overview

    Try agent mode
    Create proposal
    Ask question

    Most Amazon Connect deployments stop at platform migration. The contact center moves to the cloud, but the data stays siloed, the routing stays static, and the reporting stays shallow. New Math Data takes a different approach, treating Connect as a customer intelligence platform and building the AI and data capabilities to make it real.

    • Current-state assessment and solution architecture covering your existing platform and workflows
    • Configured Connect instance with intelligent routing, Amazon Lex automation, and * Contact Lens analytics
    • Customer data unification across CRM, ticketing, and interaction history
    • Custom analytics surfacing business intelligence from contact center data
    • AI-augmented workflows that reduce handle time and improve first-contact resolution
    Key Benefits:
    • Estimated 30 to 60% cost reduction versus legacy contact center licensing
    • Contact center data becomes a business intelligence asset
    • AI-augmented workflows improve agent performance and customer experience

    Best for:

    Contact centers with 50 or more agents on a legacy platform, with an AWS presence and a need for AI and data capabilities beyond their current stack.

    Timeline: 6 to 20+ weeks depending on scope. Pricing: Scoped per engagement. Contact us.

    Highlights

    • Intelligent routing, conversational analytics, self-service automation, and unified profiles
    • Estimated 30 to 60% cost reduction versus legacy licensing

    Details

    Sold by
    New Math Data 
    Categories
    Implementation 
    Delivery method
    Deployed on AWS
    New

    Introducing multi-product solutions

    You can now purchase comprehensive solutions tailored to use cases and industries.

    Learn more 
    Explore multi-product solutions
    Multi-product solutions

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Contact us to learn more about this offering!

    https://newmathdata.com/contact-us/  Email: sales@newmathdata.com