Sold by: Webkul
Deployed on AWS
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Build a highly reliable customer service center using a traditional Apache server. This standard x86 image provides ultimate stability for PHP applications. It empowers IT administrators to deploy a robust ticketing system quickly within familiar, enterprise-grade cloud environments.
Overview
Establish a dependable issue tracking system on AWS with zero friction. This pre-configured instance utilizes the industry-standard Apache web server. It bypasses complex software installations, allowing your business to transition immediately into organizing and resolving inbound customer queries. Apache delivers predictable, rock-solid performance for traditional PHP workloads. It is the optimal choice for companies preferring proven LAMP architectures.
Core Capabilities of UVdesk:
- Shared Ticket Mailbox: Funnel inbound emails and website inquiries into a central grid. Your representatives address customer concerns systematically.
- Event-Driven Actions: Program the system to perform routine tasks automatically. Triggered workflows manage queue prioritization without human input.
- Agent Productivity Tools: Draft and save standardized answers for frequent issues. Your team clears the support backlog much faster during busy periods.
- Staff Permission Controls: Assign specific capabilities based on employee roles. This structure organizes internal duties and protects sensitive files.
- Dedicated Help Center: Publish detailed guides and troubleshooting steps online. Users resolve simple problems themselves, freeing up your live agents.
- Unrestricted Customization: Modify the core software to fit exact operational requirements. Connect specialized third-party CRM tools seamlessly.
Operating on standard x86 architecture ensures you can utilize standard EC2 instances. Scale your computing power easily as your support workforce expands.
System Requirements: This AMI is optimized to match the recommended server environment for Uvdesk, delivering better stability and compatibility out of the box: Web Server: Apache Minimum 2GB (higher is preferred for larger catalogs or traffic) PHP: Version 8.2 Supported Database Servers. Uvdesk supports the following database setup for smooth performance: MySQL: Version 8.0
Highlights
- Shipped with Apache, PHP 8.2, and MySQL fully configured for immediate enterprise deployment. Systems administrators avoid wasting valuable hours troubleshooting complex installation errors or database connections. This streamlined setup process grants your customer service team rapid access to a fully functional support portal.
- Built entirely around the robust Apache HTTP Server, this image delivers unmatched stability for traditional PHP applications. It is the perfect match for internal technical teams already managing standard LAMP environments. You guarantee consistent, reliable portal uptime for your agents handling complex customer inquiries.
- Running efficiently on widely available x86 architecture guarantees deep compatibility across standard Amazon EC2 instance families. It integrates flawlessly into your current corporate cloud setup. Administrators easily adjust processing power and memory allocation as daily ticket volumes and team headcounts increase steadily.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t3.medium Recommended | $0.02 |
c7a.metal-48xl | $0.02 |
c6in.2xlarge | $0.02 |
m6a.2xlarge | $0.02 |
m5n.metal | $0.02 |
u7in-24tb.224xlarge | $0.02 |
m7a.16xlarge | $0.02 |
c6i.4xlarge | $0.02 |
c5.large | $0.02 |
c5.xlarge | $0.02 |
Vendor refund policy
The instance can be terminated at anytime to stop incurring charges.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of UVdesk AMI with Apache and PHP 8.2. Includes pre-installed stack and automated setup process.
Additional details
Usage instructions
1: Go to AWS EC2 Console 2: Click Launch Instance 3: Select the Uvdesk AMI 4: Choose an instance type (recommended: t3.medium or higher).
5: In Key Pair (login), select or create a PEM key. Save it securely.
6: In Network Settings a) Attach a public IP (Elastic IP recommended for static IP).
b)Configure Security Group:
a) TCP port 22 (SSH) b)TCP port 80 (HTTP) c)TCP port 443 (HTTPS)
7: run sudo -i command .
8: Run <bash setup.sh> command . The setup script is available at: /root/setup.sh. setup the database details.
9:Run <bash domain.sh> command to verify domain is mapped with instance ip .If you have not mapped domain with ip then do it first.
10: Visit the domain in the browser and follow the installation steps.
Please check our documentation at : https://cloudkul.com/blog/uvdesk-ami-installer-user-guide/
Resources
Vendor resources
Support
Vendor support
For help related to this AMI, including setup, usage, or feature inquiries, you can reach out to the team at Webkul. Contact: support@webkul.com Webkul provides guidance for initial configuration, module development, and other technical queries.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Unlock seamless customer support with UVdesk, a powerful open-source helpdesk solution. This pre-configured and hardened UVdesk on Alma Linux, offered by Elyxia Global Limited, ensures a secure and optimized environment for efficient ticket management. With seamless marketplace integrations (Amazon, eBay, Etsy, Shopify, etc.), it centralizes customer interactions for streamlined support operations. Any additional charges are clearly specified in the pricing information section.
This product has charges associated with it for seller support. UVdesk is an open source helpdesk and customer support ticketing system designed for businesses to manage customer queries efficiently across multiple channels.
Deploy UVdesk on AWS Graviton using an NGINX server. This ARM64 image speeds up
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Deploy UVdesk on AWS Graviton using an Apache web server. This ARM64 image provides a stable, familiar environment for support teams. It helps businesses reduce cloud compute costs without sacrificing reliability.Optimized for AWS ARM Graviton processor to deliver maximum efficiency
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