Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

    Listing Thumbnail

    ServiceNow Portal - User Experience/UX Assessment and Remediation

     Info
    Sold by: zeb 
    zeb provides tailored UI/UX design services for ServiceNow portals, focusing on intuitive navigation and addressing customer-specific needs. Our approach enhances user adoption, reduces training efforts, and drives efficiency across organizational processes. Our solution leverages AWS services for scalability and performance.
    Request private offer
    Listing Thumbnail

    ServiceNow Portal - User Experience/UX Assessment and Remediation

     Info
    Sold by: zeb 
    Request private offer

    Overview

    Deliverables

    • UX Assessment Report: A comprehensive document detailing the current state of the ServiceNow Portal's user experience on AWS, highlighting usability issues, navigation difficulties, and any other friction points encountered by users.

    • Best Practice Recommendations: A set of actionable insights and strategies for enhancing the user experience, aligned with ServiceNow's and AWS best practices and tailored to address the specific pain points identified during the assessment.

    • Information Architecture Proposal: A structured plan for organizing and categorizing ServiceNow Portal content, ensuring intuitive access to catalog items and improving overall findability for end-users.

    • Interactive Wireframes: Visual blueprints depicting the proposed layout and design changes to the ServiceNow Portal, offering stakeholders a preview of the enhanced user interface and interaction flow.

    Key Features

    • User-Centered Research and Analysis: We conduct thorough user research to understand behaviors, needs, and pain points. This informs our design decisions, ensuring that every interaction is intuitive and user-friendly.

    • Iterative Testing: Through iterative testing, we validate design concepts early with the stakeholders and refine them based on user feedback. This iterative approach guarantees that our solutions are not only functional but also meet users' expectations.

    • Accessibility Integration and Compliance: We integrate accessibility principles from the outset, ensuring that our designs are inclusive and compliant with accessibility standards such as WCAG. This commitment expands user reach and aligns with regulatory requirements.

    • Refined Taxonomy: We analyze and redefine taxonomy using AWS AI and machine learning capabilities for better organization and navigation.

    Highlights

    • Enhanced User Satisfaction: Improved UX leads to more intuitive, enjoyable, and seamless experience, enhancing overall user satisfaction on the portal.
    • Decreased Need for Customer Support: Well designed portal ensuring seamless and easy to find navigation reduces the number of tickets raised from the user end, this in return helps in increased ROI
    • Accessibility Compliance: Our UX design methodology ensures portals are accessible by all users, including those with disabilities. This not only helps businesses comply with accessibility regulations but also broadens their audience usability and satisfaction

    Details

    Sold by
    zeb 
    Categories
    Implementation 
    Assessments 
    Managed Services 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    To speak with zeb regarding the details of this offering, please contact us via email at sales@zeb.co  or visit our web site (https://zeb.co ) for more information.