Xora Agentic AI Platform Professional Services

Xora Agentic AI Platform Professional Services helps enterprises implement and operate production-ready agentic workflows on AWS. Xora connects approved knowledge, data, tools and human decisions across service operations, software delivery, data, cloud spending and security governance.

TechX delivers professional services for selected Xora modules and shared platform capabilities under the applicable Private Offer and statement of work (SOW). No standalone SaaS subscription or software license is included unless expressly identified in those documents.

Professional services capabilities. 1. Assessment and implementation planning. Assess use cases, sources, ownership, permissions and risks. Define baselines, milestones, dependencies and acceptance criteria. 2. Target-state architecture and operating model. Define AWS architecture, integrations, information boundaries, tenant controls, decision authority and operating responsibilities. 3. Shared platform and XoraOps configuration. Configure runtime, orchestration, approvals, tool access, knowledge services, evidence and identity controls. Establish artifact memory and source/evidence and prompt/template registries. Apply XoraOps to capability preparation, checks, release, monitoring and change. 4. Module configuration and integration. Implement selected module workflows, connect approved sources and tools, and validate handoffs, permissions and outputs. 5. Secure AWS deployment and validation. Configure access, audit, data minimization, masking and customer-controlled boundaries. Define processing location, model access and retention. Test workflows, evidence gaps, approvals and verification. 6. Enablement and managed operations. Train teams and provide operating procedures and handover records. Deliver contracted monitoring, reporting, escalation and workflow improvement.

Xora module implementation scopes

• Xora Observe: Integrate telemetry; establish coverage, service health and dependency views; group and prioritize events; explore signals and timelines; prepare investigation handoffs.
• Xora Resolve: Configure investigation workspaces, approved evidence collection, hypothesis and timeline analysis, expert-reviewed root-cause findings, guided response and recovery verification.
• Xora Reliability: Define service objectives, error-budget reviews, readiness assessments, controlled recovery validation, improvement backlogs and reliability scorecards.
• Xora DLC: Connect requirements and Kiro-assisted development to versioned candidates, repository commits, unit tests, software checks, review, approval and DEV/UAT handover evidence.
• Xora Knowledge: Connect approved sources; govern versions, effective dates and withdrawal; configure business context workspaces, permission-aware retrieval, agent context services and stewardship.
• Xora DataOps: Establish data-flow inventories, quality and freshness checks, pipeline dependencies, issue workspaces, change reviews and closure supported by reruns and rechecks.
• Xora FinOps: Configure cost allocation, budget and anomaly reviews, optimization and commitment analysis, approval tracking and savings validation against agreed baselines.
• Xora Guard: Organize security findings, control evidence, risk exceptions, remediation ownership, revalidation and review records.

Supported solutions and outcomes Modules support AI SRE, Event Intelligence, Knowledge Governance, Governed Software Delivery, Critical Data Operations, Cloud FinOps and Security Governance. Deliverables may include configured workflows, tested integrations, source-linked outputs, decision and verification records, and operating documentation. Xora integrates with existing monitoring, ITSM, knowledge, development and data systems. Selected modules, connectors and execution rights are specified in the SOW. Production changes and consequential decisions remain subject to customer-defined authorization and review.

Costs, responsibilities and support AWS infrastructure and consumption charges are separate from service fees and remain the customer's responsibility unless the Private Offer states otherwise. Customers provide named owners, approved access, subject-matter expertise, architecture and security decisions, and timely reviews. Following offer acceptance, TechX provides delivery contacts, initiation instructions and the support and escalation arrangements defined in the SOW.

Commercial terms The accepted Private Offer and incorporated SOW define scope, deliverables, schedule, responsibilities, acceptance criteria, fees, payment terms.