Aderencia SEI Expert Digital Process Modernization Managed Services

🏛️ Aderencia SEI Expert Digital Process Modernization Managed Services is delivered as a fully managed service designed to modernize, operate, and continuously evolve SEI digital process environments for public sector organizations. The service covers planning, governance, configuration, migration strategies, and user enablement, ensuring structured adoption, operational stability, and consistent use of SEI across departments and user profiles.

⚙️ The offering operates under a managed services model with defined SLAs, including N1, N2, and N3 support, continuous monitoring, performance optimization, and structured incident, problem, and change management. Assisted operation and continuous improvement provide predictability, traceability, and operational resilience, reducing manual effort and operational risk over time.

🧩 Aderencia SEI Expert also includes the design and development of custom plugins and extensions to address common process bottlenecks. These capabilities cover deadline and alert management, executive dashboards, workflow automation, integrations with enterprise systems, usability improvements, and optional AI driven features such as intelligent search, classification, and content summarization, all aligned with governance and audit requirements.

☁️ The services are implemented on cloud based architectures that run on or involve AWS infrastructure, including deployments within the customers own AWS accounts under their governance and control. This approach ensures scalability, security, availability, and seamless integration with existing environments, supporting reliable and sustainable SEI modernization initiatives.