Enrollment Broker for Public Sector: Medicaid & Health Plan Services

Integrated Enrollment Broker streamlines Medicaid and health plan enrollment for state and local government programs. The solution accelerates eligibility-to-enrollment, reduces call center dependency, and improves citizen experience through AI-driven self-service and real-time data exchange.

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Enrollment Broker is Deloitte’s AI-powered enrollment solution designed for state and local agencies and Medicaid programs. Built on AWS, it enables secure, scalable enrollment services that reduce administrative burden and improve citizen outcomes. Select Features:

Real-Time Enrollment: Streamlines eligibility-to-enrollment in as little as one day.
AI-Driven Decision Support: Delivers personalized plan recommendations via dynamic questionnaires and comparison tools.
Omnichannel Engagement: Reduces reliance on paper and call centers via web, mobile, SMS, and IVR..
Compliance & Accessibility: Enables multilingual access in alignment with federal and state standards and is compliant with ADA guidelines.
Data Integration: Provides secure API and EDI connectivity with MMIS and MCO systems.

Benefits for Public Sector Clients:

Reduced operational costs and call center volume.
Improve citizen satisfaction and enrollment accuracy.
Enable transparency through dashboards and reporting for agencies and MCOs.

AWS Services Utilized:

Amazon Bedrock for AI platform enablement
Amazon S3 & CloudFront for hosting and content delivery.
AWS Lambda for serverless integration.
Amazon Aurora for secure data storage.

Highlights

Accelerates Medicaid enrollment and reduces time-to-care through automation and AI-driven workflows.
Delivers a secure, FedRAMP-ready solution leveraging AWS services for compliance and scalability.
Improves citizen experience with self-service tools and real-time plan comparison capabilities.

Details

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Deloitte Consulting LLP

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Please reach out to EnrollmentBrokerSupport@deloitte.com for additional information and support.