Sold by: KT Corporation
Cloud Service Operations Support for Customers
- Proactively and comprehensively managing customer cloud operations through dedicated cloud specialists within a secure and isolated environment, tailored to each customer's infrastructure configuration and operational environment.
Overview
Lite Plan: Essential Services at a Cost-Effective Price Point
- Pricing: 10% of the monthly AWS cloud service usage fees
- Technical Support: Provided through the service portal
- Monitoring: 24×365 monitoring (excluding service maintenance windows)
- Incident Support: Infrastructure-level system failure support
- Operations Management: Backup, change management, incident management, and OS administration
- Event Support: Assistance for events such as service launches and major operational milestones
Standard Plan: Recommended for Most Customers
- Pricing: 15% of the monthly AWS cloud usage fees
- Operating System Management (Linux, Windows): Configuration, patching, and upgrade support
- Container Operations: Amazon EKS–based container environment operations and management
- Architecture Review & Report: Conducted once per year
- Monthly Reporting: Regular operational and performance reports
- Cloud-Native Support: Support for AWS cloud-native architectures and services
- Includes: All services provided under the Lite Plan
Premium Plan: Advanced and Highly Specialized Operations Services
- Pricing: 25% of the monthly AWS cloud usage fees
- Architecture Assessment & Optimization: In-depth analysis and continuous improvement of AWS architectures
- CI/CD Operations Management: Deployment pipeline operation and lifecycle management
- Infrastructure as Code (IaC): Automated AWS infrastructure provisioning and configuration
- Accelerated Response Times: Priority support with faster incident response
- Application Modernization: Support for application modernization and optimization on AWS
- Includes: All services provided under the Standard Plan
Highlights
- With over a decade of cloud business experience, KT delivers tailored, end-to-end (E2E) support designed specifically to meet the requirements of customers leveraging AWS.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
- Email for product inquiries: aws-marketplace@kt.com
- Level of support buyers can expect: The scope and level of support are described in the Product Overview section.