Overview
Sentinel is an always-on command hub that unifies situational awareness, operational readiness, and cross-agency communications into a single, intuitive platform designed specifically for essential service companies to assist community organizations and critical infrastructure partners.
Secure and Always On: A secure portal, accessible by Public Safety Partners, that displays everything that a Partner would need in and out of an electric, gas or water utility emergency event.
Situational Awareness: At-a-glance, see the Utility Emergency Operations Center (EOC) status and activation level, emergency state, who is impacted in the current incident, with the ability to export the data for situational reports or to share with constituents.
Self Service Insights: Filters and map layering, as well as details on impacted utility assets (electric, gas and water), including service distribution and restoration / re-pressurization times and impacted customers (total, medical baseline, life support, and critical facilities).
Contact, Communication and Content Management: Contact hierarchy and management, communication template storage and management with dynamic content populated with event information and event communications management.
Mobile First: Built once and delivered as a normalized experience across devices. On a phone, it feels like an app and on a computer, it feels like a website.
Modern Architecture: Natively built on cloud technology that allows for tremendous scale at fractional cost to traditional technology. Leverages automated monitoring and issue remediation, providing users with continuous support and reliable technology.
Highlights
- Secure and Always On: A secure portal, accessible by public safety partners, that displays everything that a partner would need in and out of a electric, gas or water utility emergency event.
- Situational Awareness: At a glance, see the utility emergency operations center (EOC) status and activation level, emergency state, who is impacted in the current incident, with the ability to export the data for situational reports and to share with constituents.
- Self Service Insights: Filters and map layering, as well as details on impacted utility assets (electric, gas and water), including service disruption and restoration / re-pressurization times and impacted customers (total, medical baseline, life support and critical facilities).
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Enterprise | Please reach out to nexusnow-support@slalom.com for custom pricing. | $100,000.00 |
Vendor refund policy
In the event the Agreement or a Schedule is terminated prior to the end of the respective Schedule, Slalom shall provide whatever termination assistance (including but not limited to, knowledge and documentation transfer, data migration) Customer may request to affect the orderly transfer of information and performance responsibilities with minimal disruption to Customer and/or the new service provider selected by Customer. The Parties will work together in good faith.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support of Sentinel is available and recommended; this includes operational support, managed service, maintenance and customizations. Specifics of support can be discussed with Slalom.
For additional information on support please contact Slalom at nexusnow-support@slalom.com or (206) 438-5700.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.