Nubi Agentic Concierge

Why Traditional Chatbots Fall Short — and Why the Bar Must Be Higher Conversational AI projects fail for four reasons:

1. Massive escalation: between 40% and 60% of interactions end up transferred to a human agent — operational costs scale with volume (Botpress, 2026).

2. Unsustainable labor costs: every unresolved escalation is a failure charged to the operational budget.

3. Knowledge base staleness: weekly release cycles render documentation obsolete within days; 20%–40% of enterprise knowledge bases contain outdated articles without active intervention (YourGPT, 2024).

4. Lack of genuine reasoning: script-based bots cannot synthesize context, handle ambiguity, or guide multi-step processes.

Nubi Agentic Concierge addresses all four:

1. Up to 70% of inquiries resolved without human intervention (Nubiral projection; Gartner 2025 documents 75% for generative AI).
2. Knowledge base updatable in under 30 seconds with no IT tickets required.
3. Thousands of simultaneous conversations across all channels, 24/7.
4. Auditable reasoning chain for regulatory compliance in government, finance, and healthcare.
5. No-code admin panel: the business team controls identity, tone, and content independently from IT.

One of our key differentiators is the methodology we use to guarantee that accuracy — and sustain it in production.

Co-Innovation with AWS GenAIIC Partner Agent Factory (PAF)

Co-innovated with AWS Generative AI Innovation Center (GenAIIC) Partner Agent Factory (PAF) 

Developed by Nubiral in co-innovation with AWS GenAIIC PAF, Nubi Agentic Concierge selects its retrieval architecture scientifically for each client. We evaluate 4 architectures against real questions and answers from your organization (Golden Dataset), measuring whether the system found the correct answer on the first attempt, within the top three results, and how consistently it prioritized the correct document. The winning architecture achieved retrieval accuracy of up to 98.9% (Nubiral benchmark, AWS GenAIIC PAF), compared to the typical 70%–80% without this optimization (RAGBench, Friel et al., arxiv:2407.11005, 2024). Each client goes to production with its winning architecture — not a generic default. Disclaimer: results are subject to variability based on corpus characteristics and query complexity.

Evaluation does not end at launch. Three continuous quality control checkpoints sustain accuracy: (1) Ingestion — each new document is automatically verified against the source, with a minimum 98% accuracy threshold. (2) Update — when a document is replaced, the system detects contradictions and shows the administrator what changed before applying the update. (3) Periodic — the client's reference questions are continuously executed in production to detect degradation before it impacts end users.

Architecture and Data Sovereignty

Built on Amazon Bedrock AgentCore and the Strands Agents SDK, deployed via Terraform on the client's AWS account. End-user data never leaves the client's infrastructure. Multi-model strategy: Claude Sonnet for complex reasoning and Claude Haiku for high-volume interactions, extensible to Amazon Nova.

Use Cases

1. Citizen services — public sector: procedures, benefits, requirements, and deadlines with responses verified against official sources, 24/7.

2. Commercial API assistant: natural language queries about payments, inventory, or catalogs, with responses delivered through the configured channel.

3. Corporate concierge B2C/B2E: catalog, orders, HR, and IT helpdesk with cross-channel conversational memory.

4. Healthcare, documentation, and procedures: specialty-based scheduling, comprehension of complex regulations, and management of internal workflows.

Service Tiers

Standard — The First Step, Risk-Free. For organizations looking to validate conversational AI before scaling. Operational in up to 3 weeks. Includes: 50 simultaneous sessions, integration with up to 2 channels, 72 hours/year of support, and continuous validation with reference datasets.

Professional — Extended Capabilities for Growing Operations. Higher volume, multilingual support, and more channels. Operational in up to 5 weeks. Includes: up to 200 simultaneous sessions, knowledge base of up to 2,000 documents, multilingual support, and intensive technical support for a minimum of 1 year.

Enterprise — As Integrated as Your Organization Requires. For high-volume operations with critical integrations and advanced security requirements. Operational in up to 8 weeks. Includes: more than 500 simultaneous sessions, fully customized documents and channels, tailored SLA, and dedicated technical support for a minimum of 1 year. Available as a Private Offer within 72 hours.