Sold by: generativ:Â
generativ delivers expert Atlassian support and consulting to ensure stable, efficient, and scalable Jira and Confluence environments. We provide incident resolution, change management, and solution architecture services - helping teams maintain seamless operations and continuously improve their Atlassian platform on AWS.
Overview
ATLASSIAN SUPPORT & CONSULTING
generativ provides effective support focused on ensuring uninterrupted operation of your Atlassian platform, which is running on AWS. Our service covers administrative tasks that maintain smooth daily performance, as well as continuous improvements and adaptations to evolving business and technical requirements. This Service Level Agreement includes comprehensive support for Atlassian environments, along with optional consulting and solution architecture services that can be delivered as ongoing support or dedicated projects.
This service includes the following support deliverables:
- General support for Atlassian Jira and Confluence
- Analysis and resolution of incidents within Jira and Confluence instances (“bug fixing”)
- Collection, structured evaluation, and integration of change requests through a moderated Change Review Board for Jira and Confluence (as needed)
- Comprehensive support as consultants and solution architects for integrating new user stories, processes, and projects into Jira and Confluence
We work with both Atlassian Cloud and Data Center deployments, including environments hosted on AWS infrastructure, delivering guidance that aligns with Atlassian and AWS best practices. Whether resolving issues, refining workflows, or shaping long-term architecture decisions, we help teams maintain reliable day-to-day operations while continuously improving their Atlassian platform.
Highlights
- Work with Atlassian Certified Engineers and Specialists from generativ to ensure your Jira and Confluence environments run at peak performance. Our experts deliver reliable support, tailored consulting, and solution architecture designed to optimize, scale, and future-proof your Atlassian platform.
- Enhances the reliability and cost efficiency of your Atlassian platform running on AWS, leveraging AWS-native services and architectural guidance for secure, scalable operations.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
generativ provides expert support for Atlassian customers across the globe, available via email and support desk during standard business hours. Extended Service Level Agreements can be arranged.
Email: support@generativ.chÂ