Genesys Cloud is built to handle any channel, that can turn calls, email, and other channels to:

1. Connect with customers: The Genesys Cloud solution simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build stronger relationships.

2.. Empower your teams: Give your employees the information they need in a tool they'll love using. Get an all-in-one application built to engage your employees and boost your team's performance.

1. Understand your business: With real-time dashboards and up-to-the-second analytics, the Genesys Cloud solution provides the insights you need to run your business - no matter where your agents are located or which channels they handle.

With NTT Cloud Voice Services, you get the following features:

1. Universal and Interoperable: NTT's Cloud Voice services remain the same, regardless of the communications systems used.

2. Flexible: Our Voice services are scalable to support our client’s growth, from local small businesses to global multinationals. We engineer our services so that migration is never a problem. It's Cloud native - pay for what you use. Consume the services from everywhere via public internet or private connections.

3. Global: Plans are available in 25+ countries. More than 300 UC experts that can support customer cloud transformations journey globally.

4. Cost Effective: Competitive pricing and low entry costs in all covered geographies

5. No compromise on quality and reliability: Built on ultra-fast and resilient NTT wholly-owned worldwide backbone network, servicing 40% of worldwide internet traffic. Tier 1 carrier-grade portfolio of services with 99.99% SLA.