Underwriting and Claims Knowledge Assistant

VigourSoft builds a retrieval-based knowledge base on Amazon Bedrock Knowledge Bases from your document repositories, including underwriting guidelines, claims playbooks, policy wording, and compliance manuals, then customizes Amazon Q Business or a Quick Suite chat agent so employees get accurate, cited answers grounded in your actual content instead of generic responses, with access controls that mirror your existing document permissions.

Scope of Work:

• Document repository inventory and content-classification workshop
• Ingestion pipeline and chunking/embedding strategy for the knowledge base
• Amazon Bedrock Knowledge Base configuration with OpenSearch Service vector store
• Amazon Q Business or Quick Suite agent customization, persona tuning, and citation configuration
• Access-control mapping and answer-accuracy validation against representative questions

Deliverables:

• Deployed, ingested knowledge base with configured vector store
• Customized Amazon Q Business/Quick Suite agent with citation support
• Access-control configuration matching source document permissions
• Answer-accuracy validation report and end-user quick-start guide

Target Audience: Banks, insurers, and financial institutions with large, siloed document repositories, such as underwriting guidelines, claims playbooks, policy wording, or compliance manuals, whose employees need accurate, source-cited answers without manually searching multiple systems.

Outcome Summary: Employees can ask a chat agent a question in plain language and get back an accurate answer with citations pointing to the actual source document, pulled from a governed knowledge base that respects the same access controls as the original repositories.