Overview
Somerford has technical specialist knowledge to assist customers on their digital and cloud transformation journey. Our experience is derived from supporting large and medium enterprises, Central and Local Government. We understand the Security, SecOps, ITOps and DevOps challenges our customers have, and assist to enable organisations to develop, deploy, and scale cloud infrastructure with less risk, greater speed, and reduced cost.
Our Security cleared Consultants deploy solutions that span infrastructure and cloud monitoring, security, analytics, ITOps and DevOps. Somerford leverages its delivery and support expertise to accelerate our customers' digital and cloud transformation journeys.
Delivery Capability: We have the capabilities to provide full delivery support including design, implementation and deployment as well as working with clients to develop Standard Operating Procedures (SOPs) for BAU transition and Centre of Excellence (COE) creation.
Support Desk: Somerford has an in-house support desk dedicated to the solutions we offer to our customers. This can be aligned with clients' operational support mode (OSM). Currently in excess of 90% of support calls are resolved without the need to escalate to the vendors support desk which drastically reduces time to resolution and allows for adhoc service to be completed outside of professional services.
Enablement Workshops: Somerford offer discovery workshops and training sessions to employees to aid them in their understanding and knowledge of the platform ensuring better use on a day to day basis.
Health Checks: Somerford provides an annual Health Check to maximise our clients ROI, identify any potential platform or user issues and suggest a clear resolution. Health Checks are completed by certified Somerford technical consultants with a full written report provided.
QBRs: QBRs Hosting quarterly business reviews to make sure clients are gaining maximum value from the platform and supporting in all future use cases.
In house Professional services team: Somerford have a large dedicated professional services team covering every aspect of our technologies, be that training, future work loads or optimising the use of the product.
Integration between technologies Somerford has developed a number of pre configured plugins to accelerate technology integration free of charge.
Aligned to Varonis' best practice methodology, Somerfords implementation consultants are all certified and trained to implement the platform to the latest principles to ensure short term measurable results and long term success.
Program and project managers assigned to all services engagements certified in different delivery methodologies to meet the request of our customers.
Somerford offers a flexible and agile resource that can respond quickly to new requirements and deliver trackable and repeatable results.
Highlights
- We have the capabilities to provide full delivery support including design, implementation and deployment as well as working with clients to develop Standard Operating Procedures (SOPs) for BAU transition and Centre of Excellence (COE) creation.
- Our Security cleared Consultants deploy solutions that span infrastructure and cloud monitoring, security, analytics, ITOps and DevOps. Somerford leverages its delivery and support expertise to accelerate our customers digital and cloud transformation journeys.
- Somerford have a large dedicated professional services team covering every aspect of our technologies, be that training, future work loads or optimising the use of the product.