Sold by: HWS Informationssysteme GmbH
HWS Gruppe is a trusted Amazon Connect Service Delivery Partner, dedicated to delivering an integrated and optimized contact center using the power of AWS in Germany and Europe.
Overview
HWS Gruppe offers a comprehensive suite of services to help organisations efficiently migrate their contact centre operations to Amazon Connect. We ensure a smooth transition of existing contact centre functionalities, including Voice, Email, Web Chat, and Messaging.
We provide an in-house automated reporting solution, tailored to your required metrics and functional needs. In addition, we deliver cost-optimised dashboards that provide visibility into both live and historical data, enabling better operational and business insights.
The migration is fully project-managed, ensuring a structured, efficient, and low-risk transition to Amazon Connect. Each engagement is led by a dedicated project team consisting of a Service Delivery Manager, Solution Architect, and Engineer, working closely with your stakeholders to align the solution with your business objectives.
Our three-stage delivery approach:
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Assessment and Design We collaborate with your team to define requirements and create a tailored contact centre design through an Amazon Connect onboarding workshop.
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Migration We configure Amazon Connect across all environments, including contact flows, integrations, and reporting.
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Support and Knowledge Transfer We train your staff, onboard support teams, transfer technical knowledge, and ensure a smooth go-live with a dedicated hypercare period.
Choose HWS Gruppe for a streamlined contact centre migration, faster onboarding, and a robust, cloud-based solution designed to support your business needs—today and in the future.
Highlights
- 1. Discovery, assessment, development, and configuration of all contact center requirements. 2.Automated reporting tailored to specific customer requirements. 3.Cost-optimized dashboards providing insights into both live and historical data.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
HWS Gruppe provides expert support for your Amazon Connect environment, ensuring reliability, performance, and ongoing optimisation. Our support options are tailored to meet your business needs, ranging from business-hours assistance customised SLAs.
Email: aws.support@hws-gruppe.de Phone: 09161 6239200
Our team is committed to delivering high-quality support to ensure your Amazon Connect instance operates efficiently and delivers a seamless customer experience.