CloudLinux 9 cPanel

What do you like best about the product?

The adaptability of the usage of the software and the Cloud9 support!

What do you dislike about the product?

Running reports and making sure the info is correct

What problems is the product solving and how is that benefiting you?

The insurance clean up

What do you like best about the product?

Cloud9 was our first foray into a cloud-based platform from an in-office server. They successfully integrated three separate offices into one cohesive scheduling mega-base. Many layout components are customizable so that workflow and scheduling preferences can be optimized, including generating letters that can be emailed on the spot. It includes a basic patient reminder system that will email and/or text reminders with an easy once-a-week setup.

The customer service chat function is typically available, and offers support on the fly. I do find it to be a bit of a chore typing and trying to do my other computer work at the same time, but the call-in customer service wait is lengthy, and I find it takes days for the email support to reply. There is an online forum called Club 9 where users can interract and get feedback from other users (from both Drs AND Staff!). It is also a great way to make enhancement requests, and Cloud 9 typically rolls out new features or bug fixes once a month.

One of the big likes is the ease of setting up and maintaining contracts. Payment plans with insurances or multiple payees is simple. It is easy to track receivables on different reports that are available.

What do you dislike about the product?

There are small things that I dislike about Cloud9 that are likely to be similar in other cloud-based platforms. We are required to integrate with Global Payments/X-Charge for our credit card processing because it is a very specific integration, especially if you set up monthly autopayments. The fees are not great, and it is dizzying to read through the invoice, but this was the same with our other software.

The document integration is not sophisticated like MS Word or Google Docs. The font and formatting options are very limited.

Adding logos to or customizing statements frequently sent is not an open ability at this time.

What problems is the product solving and how is that benefiting you?

Cloud9 gave our office the ability to manage three separate offices over 2 states with ease. The electronic reminders and ability to text or email new appointments in moments is beneficial to our patients as well. Our images are stored safely off-premisis, so no large storage backups are needed. The ability to access patient charts remotely also helps the doctor or covering assistant triage after-hour emergencies as well.

What do you like best about the product?

How it's always adding features and improving things for its customers! They listen to what we want/need!

What do you dislike about the product?

I haven't found anything I don't like yet!

What problems is the product solving and how is that benefiting you?

I don't currently have any issues. I've made some suggestions and they are on the list of possible features to add in the future.

What do you like best about the product?

Excellent Support and easy to use software

What do you dislike about the product?

You are down when the internet goes down

What problems is the product solving and how is that benefiting you?

Cloud 9 is constantly making upgrades to keep up with technology to help us along the way. For example,we are currently adding online scheduling for new patients.

What do you like best about the product?

I like how easily you can send exam findings, photos, X-Rays, and other treatment notes to referring doctors and patients. Documentation is easy, scheduling is easy, and you can even mass email and text patients directly.

What do you dislike about the product?

I dislike that you cannot change dates on New Patient Exams if you need to. Sometimes reports are limited for what you are looking for, but at least you can call support to get one custom created.

What problems is the product solving and how is that benefiting you?

We are solving problems such as mass communications when we need to notify of office hours changing, policies updating, etc. The benefits we have realized is that Cloud9 does everything we need as far as tracking starts, collections, and customizing our schedule template.

Recommendations to others considering the product:

Utilize the tech support team as much as possible! They are incredibly helpful and available 24/7.