RCA Network Operations Agent

Telecom Network Root Cause Analysis Challenge

Telecom networks span complex RAN, core, and transport domains, generating large volumes of alarms, KPIs, logs, and topology data. Root cause analysis is often manual and siloed, requiring engineers to correlate multiple data sources under time pressure. This leads to long MTTR, SLA violations, and rising operational costs. Traditional rule-based monitoring struggles with cascading failures and dynamic 5G environments, limiting visibility and reliability as networks scale.

Our Solution: Multi-Agent AI-Driven Telecom RCA

The Multi-Agent AI Root Cause Analysis (RCA) solution is an AWS-native platform that automates fault diagnosis across telecom networks. Built on Amazon Bedrock, Amazon EKS, EventBridge, and Amazon Neptune, it ingests real-time telemetry into a dynamic network knowledge graph. A supervisor AI agent orchestrates domain-specific agents across RAN, core, transport, and maintenance to correlate events and identify root causes in minutes.

Event-driven workflows trigger agentic RCA runbooks for anomaly detection and analysis. The solution generates explainable RCA reports with evidence and recommended actions, and integrates with OSS/BSS and ITSM systems such as ServiceNow or Slack. The architecture is scalable, auditable, and supports hybrid and edge deployments via AWS Outposts.

Key Benefits & Business Outcomes

1. Dramatic MTTR reduction by automating cross-domain fault correlation and root cause identification

2. Improved SLA compliance through faster incident response and proactive issue detection

3. Reduced operational overhead by minimizing manual triage and dependence on tribal expertise

4. Explainable and auditable RCA with full visibility into agent decisions and data sources

5. Scalable, event-driven architecture that handles alarm spikes and growing network complexity

6. Extensible multi-agent framework allowing new domain agents and workflows to be added without re-architecture

Ideal Users / Organizations

Network Operations (NOC) teams, telecom service providers, managed network operators, SRE and DevOps teams, and network engineering organizations operating 4G/5G RAN, core, and transport networks. The solution is ideal for enterprises seeking to modernize network operations, reduce outage impact, improve service reliability, and implement scalable, AI-driven RCA using AWS-native services.