Overview
"CRITICALSTART simplifies the complexity of cybersecurity by extending your team with a comprehensive enterprise solution of flexible services, exclusive technology and seasoned security experts that deeply understand and adapt with your organization's unique needs and collaborate with you to detect the right threats and respond with the right actions. We guarantee peace of mind and the value you receive with contractual Service Licensing Agreements (SLAs) for Time to Detection TTD) and Median Time to Resolution (MTTR) and 100% transparency into our service.
Detect the right threats. The CRITICALSTART Cyber Research Unit (CRU) acts as an extension of your team, amplifying the effectiveness of your security tools and enhancing your overall security operations center (SOC) efficiency.
Respond with the right actions. With seasoned security analysts and one-of-a-kind technology at your side, at your service, we help you make more accurate decisions on which response actions to take. Based on rules of engagement and the security tool, our SOC can also take a response action on your behalf. And you can triage and respond anywhere, anytime with your mobile application, MOBILESOC.
Provide agility and adaptability. From start of your journey at Critical Start, we dive in deep to understand your environment, unique needs and business objectives. Our Customer Success Team is your advocate and there with you on the journey, to help you adapt to your changing needs."
Highlights
- Optimize security investments: Reduce false positives by an average of 80% on your first day of production monitoring.
- Reduce risk exposure: Resolve more than 99% of alerts.
- Decrease complexity: Our services expand beyond endpoint to SIEM, identity, and cloud. More than 40% of our customers rely on us to bring together conceptual insights across multiple security tools.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
CS MDR Standard | CRITICALSTART MDR EPP/EDR Service including 365x24x7 CyberSOC Monitori | $0.01 |
CS MDR Monitoring | CRITICALSTART MDR SIEM Service including 365x24x7 CyberSOC Monitoring, | $0.01 |
CS MDR Onboarding | CriticalSTART MDR Implementation Onboarding Services 1-100 Endpoints | $0.01 |
CS MDR Onboarding SIEM | CRITICALSTART MDR Implementation Onboarding Services for SIEM 25-49 GB | $0.01 |
Vendor refund policy
The Critical Start MDR Service is sold as an annual subscription. Convenience termination is not offered for MDR Service subscriptions, nor is there a refund of prepaid fees for MDR Service subscriptions.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available via email, phone, and direct ticket submission. All support contact methods are available through both ZTAP and the MobileSOC® application. 877-684-2077, support@criticalstart.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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