CASK - Automotive Dealer Workshop and Aftersales Platform

CASK is a production-grade, AI-assisted workshop and aftersales management platform built for automotive dealers, multi-brand service networks, and independent workshops. It is delivered as a container image that you deploy in your own AWS account under a Bring Your Own Cloud model, so your operational data stays in your environment while you run on infrastructure you control.

CASK manages the complete service lifecycle. It covers appointments and check-in, including scheduling, customer and vehicle capture, and verified vehicle-to-customer linking. It runs service orders and job cards with a quotation-to-order flow, per-line approvals during a repair, and status tracking across bays and technicians. It provides technician, bay, and resource scheduling with time-range rostering and double-booking prevention enforced at the database level. It manages parts and inventory, including stock, transfers, lots and shelf-life on a FIFO basis, stock counts, and over-the-counter parts sales. It handles invoicing and finance, including customer invoicing, advances and deposits, discounts, packages and menu pricing, and tax handling. It supports customer communications such as service reminders, status updates, feedback capture, and gate-pass issuance. It also covers complaints and warranty through case management, pre-delivery inspection, and free-service claims.

CASK includes AI-assisted advisors that support service advisors, managers, and planners with recommendations and insights. These advisors are designed with a human-in-the-loop approach and make no automated changes to core records. The platform is built on a scalable, agentic-ready architecture that is being extended with governed automation such as agent-assisted roster planning, dealer onboarding, and support-ticket routing. In this model, agents prepare and propose the work, and a person approves it before anything is committed. Every agent action is tenant-scoped, permission-bound, and audited, so automation scales without giving up control.

CASK is multi-tenant, with per-tenant data isolation, role-based access control, and token-based authentication with policy-based authorization. It runs on Amazon ECS with a PostgreSQL database on Amazon RDS and a Redis cache. You deploy the vendor-published container image into your own VPC. No source code is shared, and the image is promoted unchanged through your environments.

CASK is configured for India-first operations, including GST tax handling, HSN and SAC codes, GSTIN capture, and IRP e-invoicing, and it uses a country-pack architecture so it can be extended to other regions. It supports Cars and Trucks service operations, selected per deployment.

CASK is offered through AWS Marketplace on a contract basis, and enterprise and OEM agreements are handled through private offers with vendor-assisted deployment. To get started, you subscribe, deploy the container into your AWS account with vendor onboarding support, and provision your first tenant.