[Services Summary] LCN's Splunk Health Check provides customers with the option of license, hardware, versioning, application, data modeling, and security diagnostics of their Splunk environment. The Splunk Health Check will be executed by a certified Splunk architect who provides a full report including feedback and consultation of the customers' Splunk environment. Customers can take advantage of the services that are available under the program to meet their ongoing technical support and consulting needs.

[Deliverables] Health Check Diagnostif Report, Architects' Recommendations, Overall Consulation

[Getting Started] ASSUMPTIONS

• Remote Access during the health check will include screenshare capabilities with the customer. Navigation will be done by the customer, facilitated by the Splunk Architect running the health check.
• All Equipment and licenses will be onsite prior to implementation
• All network connections will be in place
• All work will be completed remote.
• This Health Check is scheduled and performed remotely during normal Business Hours(8AM-5PM).

ENGAGEMENT PLANNING & MANAGEMENT

• The following planning tasks will be performed:
• Minimum lead time for scheduling is 10 business days, all work done during normal business hours
• Engagements may be scheduled Monday through Friday, 8am-5pm Central time zone, no after hours or weekend work be supported with this service.
• Coordinate kickoff and close out calls
• Create/distribute escalation and contact lists
• Facilitate Change Orders OUT OF SCOPE
• Other vendor equipment and products
• Configuration, installation, of any portion of the data network
• Any hardware, or network configuration
• Any software configuration outside of scope of Splunk Health Check
• No Remediation Services provided
• Modification of the customer’s application software.
• Active Directory tasks
• DNS tasks
• Host level support
• Development of custom solutions including without limitation, scripting.
• Multiple, basic installation services requiring project management services.
• Validating or verifying optimal application environment operations.
• Troubleshooting existing problems or issues.
• Trash Removal (unless customer provides access to on-site)
• Any item not listed in Provider Responsibilities