Sold by: Capita
Contact Centre Incident Response (CCIR) is a rapidly deployable, secure contact centre service designed to maintain customer service continuity during cyber incidents, IT outages, or periods of increased call volumes. It provides a ring‑fenced, independent contact centre when primary channels are unavailable or overloaded.
Overview
Contact Centre Incident Response (CCIR) is a resilient contact centre solution designed to support organisations during cyber incidents, IT outages, or periods of exceptional demand.
The service provides a secure, independent, ring‑fenced contact centre to ensure customer communications can continue when primary systems are compromised or overwhelmed.
CCIR is built on Capita’s Amazon Connect cloud platform and operates independently from customer systems, providing isolation from cyber threats.
It supports omnichannel customer engagement including voice, email, web chat, and SMS, with scalable agent capacity and rapid activation options.
Highlights
- Rapid deployment with activation available within 1 hour and options for always‑on cold standby environments.
- Independent, secure contact centre built on Capita’s Amazon Connect cloud platform and isolated from customer systems.
- Omnichannel customer engagement supporting voice, email, web chat, and SMS, with scalable agent capacity.
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Deployed on AWS
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Contact us for more information: marketplace-sales@capita.com