Sold by: CallMiner
Deployed on AWS
CallMiner supercharges business performance by harnessing AI to extract vital insights from customer interactions & feedback across all channels. By analyzing everything from contact center calls to surveys and online reviews, CallMiner empowers companies to enhance customer experiences, guiding frontline staff and alerting leadership to critical events, ensuring swift action and continuous improvement
Overview
CallMiner improves customer experience and business outcomes using AI to turn customer conversations and feedback into actionable insights. By analyzing interactions across channels, CallMiner empowers frontline teams to deliver exceptional service and sales performance, and provides managers and executives with real-time insights for informed decision making and immediate action. CallMiner integrates with Amazon Connect for access to call recordings, screen recordings, and messages and can optionally ingest transcriptions from Amazon transcribe maximizing the return on your current AWS investments.
Combining insights from contact center interactions with other sources of customer feedback, CallMiner supports a broad range of use cases, including the following;
Contact Center and Agent Performance: CallMiner drives efficiency by providing deep insights into contact drivers, channel preferences, and contact handling processes. It automates routine tasks, allowing agents to focus on higher-value interactions. Real-time guidance and suggestions, along with supervisor monitoring, enhance decision-making and customer engagement. Automated quality assurance and coaching ensure continuous agent performance feedback for exceptional customer experiences.
Customer Experience and Effort: CallMiner helps organizations understand what drives positive and negative customer experiences by analyzing customer interactions and feedback. Automated scoring predicts net promoter score and measures customer effort, loyalty, and other satisfaction indicators. Correlating these measures with customer groups, products, or other topics, combined with executive dashboards, journey mapping, and notifications, enables organizations to take action to improve customer experience.
Customer Retention: Insights from omni-channel interactions help identify at-risk customers and drive retention actions. CallMiner helps organizations understand the primary reasons customers stay or go, allowing for corrective action to increase lifetime value.
Complaints Management: CallMiner analyzes speech and text data from customer interactions to identify common complaints, notify response teams, analyze complaint sentiment, correlate to specific topics, measure resolution effectiveness, and identify training opportunities to improve complaint processes. This data-driven approach enables businesses to address issues more efficiently, improve customer satisfaction, maintain regulatory compliance, and protect their brand reputation.
Product Feedback: CallMiner provides product owners and managers with insights into customer challenges, wants, and needs. This information helps inform feature requests, safety concerns, and more, as input to roadmap prioritization. Tracking competitor mentions provides intelligence on threats and opportunities for improved market positioning.
Sales & Marketing Effectiveness: CallMiner improves sales and marketing effectiveness by providing valuable insights from interactions, feedback, and transactional data. These insights can be used to enhance coaching, optimize sales processes, track campaign mentions and metadata, personalize messaging, and improve customer segmentation. Marketing and revenue teams can drive improved results through data-driven decisions.
CallMiner achieves all of this with a comprehensive set of data integration and capture capabilities, deep search, agentic AI and AI-powered analytics tools, visually rich configurable dashboards, coaching applications and notification workflows, and real-time guidance and monitoring tools.
Highlights
- Deep Analytics Insight, Simplified through AI - CallMiner AI Assist provides a natural language interface to surface insights about your customer interactions and tackle key analytical tasks such as chart generation. Combined with semantic search and customizable rules for specific needs, CallMiner supports a broad range of use cases, accurate results, and deeper insights.
- Coaching Workflows - A pioneer in QM and performance feedback automation, CallMiner's coaching workflows, shaped by customer input, provide a comprehensive suite of capabilities bridging AI-guided manual QM to real-time agent guidance. The result is driving sustainable behavioral change for your front line.
- Customer Experience & Business Outcomes - Achieving business outcomes requires organizational awareness and closed-loop workflows to ensure the right insights reach the right people for action. CallMiner aggregates insights from complex customer interactions to simple feedback, providing a complete view of the customer's voice, supporting a broad range of business needs and use cases.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Annual Recorded Hours | Licensing is based on an inventory of annual call recording hours to be analyzed, with a minimum of 60,000 hours, incrementing in 10,000 hour increments. Text interactions are given an hourly equivalent to support a single pool of inventory that can be used across channels. | $0.01 |
Agent Seats per Month | Licensing is based on named agents analyzed in the system. | $0.01 |
Vendor refund policy
No refunds.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Contact support at support@callminer.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
|
221 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Srinivasan N.
Callminer Delivers Fast, Actionable Insights for Customer Service Teams
Reviewed on Oct 27, 2025
Review provided by G2
What do you like best about the product?
Callminer removes questions and provides answers. I am a customer service professional and have been for a very long time. This tool allows my team to get answers from thousands of customers. The answers are there; I just need to ask the question.
What do you dislike about the product?
Set-up can be challenging. There is a steep learning curve.
What problems is the product solving and how is that benefiting you?
CallMiner answers most questions, even those that I have not asked. The reporting is key, the detail is precise, and the intention behind it is unmatched. Creating subscriptions allows for team members to stay involved and invested. It allows for the grading of coaches.
Insurance
Transforms Conversations into Actionable Insights with Powerful Analytics
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
CallMiner Eureka offers robust speech analytics features that truly help reveal the authentic voice of the customer. I especially appreciate how it can automatically categorize calls, detect emotions, and highlight emerging trends. The platform enables our team to link data with genuine human experiences, transforming conversations into actionable insights that support improvements in customer experience and operations. Its dashboards, filters, and text mining tools simplify the process of analyzing agent performance and uncovering root causes on a large scale.
What do you dislike about the product?
While Eureka is a powerful and continually developing platform, its interface can become cumbersome when handling numerous datasets or filters. Exporting large reports often takes considerable time. Additionally, certain visualizations may need further customization in external tools to fully support specific business storytelling requirements. There are also occasional transcription errors with complex accents, which can have a minor impact on sentiment accuracy, although these issues are gradually being addressed through updates.
What problems is the product solving and how is that benefiting you?
CallMiner Eureka allows us to turn thousands of customer conversations into meaningful insights. It helps us pinpoint the main reasons customers contact us, track emotion trends, and observe agent behaviors that influence both satisfaction and efficiency. With automated theme detection and sentiment scoring, our manual QA processes have been replaced by a more data-driven method. This shift has enhanced our ability to assess empathy, compliance, and ownership in every call, resulting in improved coaching and quicker identification of root causes.
We now leverage these insights to foster collaboration among our CX, Operations, and Product teams, ensuring that voice-of-customer data informs our business decisions. Overall, this has led to increased visibility into performance, shorter analysis times, and a noticeable improvement in the customer experience.
We now leverage these insights to foster collaboration among our CX, Operations, and Product teams, ensuring that voice-of-customer data informs our business decisions. Overall, this has led to increased visibility into performance, shorter analysis times, and a noticeable improvement in the customer experience.
Health, Wellness and Fitness
Great for AI Data Integration, But BA Lounge Needs Longer Access
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
I appreciate how the platform allows me to integrate AI data with keywords, making it easier to identify trends.
What do you dislike about the product?
I think the BA Lounge should offer longer timeframes. The current duration feels too limited.
What problems is the product solving and how is that benefiting you?
CallMiner Eureka transforms unstructured customer conversations into actionable insights. It addresses the challenge of having limited visibility into the reasons behind customer calls and the performance of agents. By analyzing every interaction, it enables me to identify trends, understand sentiment, and uncover the root causes of issues. This allows me to make informed, data-driven improvements in performance, training, and the overall customer experience.
Sierra S.
AI Assist Is Helpful, but Page Timeouts Are Frustrating
Reviewed on Oct 16, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most is AI Assist. It not only helps clarify aspects of CallMiner that I am not entirely familiar with, but it also supports me when I am struggling to build a category or create syntacs. Customer support is also amazing; I feel that I can always reach out if I need help and receive a quick response. I can either open a ticket or reach out by email.
What do you dislike about the product?
One thing that bothers me is how the pages time out. I often keep several pages open simultaneously, and when one of them times out and logs off, it ends up affecting all my other open pages as well.
What problems is the product solving and how is that benefiting you?
This tool addresses the challenges in call monitoring by making it simple for us to set up categories that capture specific calls, depending on what either the customer or the associate says. This is especially helpful when unexpected events occur that could impact our customers, such as a recall, a storm, or a government shutdown. With this capability, we can track how many customers are affected and how rapidly the situation is developing, which enables us to quickly adjust our processes or provide support to customers when necessary.
Financial Services
Callminer Listen never disappoints
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
I like that is constantly evolving and improving. Also they listen to any suggestions or requests that we as clients have.
What do you dislike about the product?
Sometimes when changes or upgrades are implemented, other things "break".
What problems is the product solving and how is that benefiting you?
Callminer is helping us identify Compliance issues in our call centers and being able to act on them immediately. It has also automated the Quality Assurance Processed and increased the number of calls audited from 10 per month per agent to ALL calls per month for all agents in our call centers.
We are able to immediate insights when new things arise, for example govenrment shutdowns , hurricanes, etc. This allows us to respond to our customers needs as soon as they arise.
We are able to immediate insights when new things arise, for example govenrment shutdowns , hurricanes, etc. This allows us to respond to our customers needs as soon as they arise.