Overview
CSG Field Service Management provides field service management and automation tools that optimize your field service users productivity and respect your customers availability.
Supporting tens of thousands of field service users every day, CSG Field Service Management is the engine that processes more than 100 million work orders and 6 billion API transactions annually for some of the world largest communications service providers. CSG Field Service Management offers the strongest workforce management solution for communication service providers and actively growing into other industries.
CSG Field Service Management offers a comprehensive, seamless and integrated experience on a single platform. It will work with any CRM, billing and order management system. Its robust set of APIs keeps information flowing from your back office into CSG Field Service Management and back again, ensuring optimized scheduling is updated based on changing conditions like real-time traffic, change in availability and appointment cancellations. Proactive notification and real-time tracking capabilities keep the customer informed, while operational and advanced analytics improve the insights into planning and managing other resources in the back-office.
For custom pricing, EULA, or a private contract, please contact csg-strategicalliance@csgi.com for a private offer.
Highlights
- Reduce Cost of Service - CSG Field Service Management will help you reduce costs and increase efficiency with automation. CSG helps you optimize operations to increase jobs/day, operate with fewer technicians and improve your dispatch-to-technician ratio.
- Improve the Service Experience - CSG Field Service Management offers a seamless, end-to-end service experience before, during and after day of service. Engage customers using bi-directional communication tools and AR capabilities, which enable them to engage with a technical expert.
- Drive Incremental Revenue - Your field team represents new revenue opportunities. Enable technicians to sell and upgrade service or products while on the job. Explore potential revenue from white glove service, outsourcing, cross-selling and upselling, prioritized support calls, etc.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
250 users or less | Number of Users registered on the platform | $150,000.00 |
1000 users or less | Number of users on the platform | $300,000.00 |
1000+ users | Please see private offer - quote | $1,000,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
24x7 Global Support Desk
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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