Sold by: ScreenMeet
Native remote support embedded in Salesforce, ServiceNow, Tanium or from the ScreenMeet Web Console.
Secure access to Windows, MAC, Android and iOS for your IT Help Desk or Contact Center Teams.
ScreenMeet's AI Summaries and Agentic Desktop Workers make it even easier to resolve issues.
4.4
Overview
Secure remote support embedded in your systems of record (Salesforce, ServiceNow and Tanium). ScreenMeet's Zero Trust Solution means all of your remote support sessions are secure and work on and off your VPN. Attended and Unattended Access means your IT teams can resolve issues when users are present or on devices where there are no users. Our AI summaries and Agentic Desktop Workers make resolving issues simple and create a foundational data layer to drive a virtuous cycle of improvement. See why the world's largest companies are choosing ScreenMeet to build ROI in an AI first world.
Highlights
- Native remote support embedded in your system of record (Salesforce, ServiceNow and Tanium).
- AI summaries create a data layer for other Agentic applications
- ScreenMeet Desktop Agentic Workers makes it fast and easy to quickly resovle any issue.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterpise Plan | Priced per Techncian. Please contact sales@screenmeet.com to learn more. | $1,500.00 |
Dimensions summary
This listing offers one pricing dimension: the Enterprise Plan, billed per technician. You buy under a contract, and your cost scales with the number of technician seats you need. Pricing follows active agent seats rather than per-session or per-endpoint charges. Because exact rates are not published, you contact sales to get a quote matched to your deployment size. Platform integration and implementation come as part of the subscription, so the technician count is the main factor that drives what you pay.
Top-of-mind questions for buyers
Billing is based on active agent seats, not per-session or per-endpoint charges. Each technician who uses the product to run remote support sessions counts as one seat. You pay for the number of agents you license, regardless of how many end-user devices they support.
Platform integrations are included in the subscription with no separate charge. Implementation is also included at no extra cost, and ongoing customer success and technical support come with every subscription. This means the technician count is the main factor driving your cost, not add-on fees for setup or connectors.
You can expand capacity as your team grows. Adding technician seats takes effect immediately without disrupting existing workflows. Because pricing scales with the number of agent seats, your cost rises with each added technician. Contact sales to arrange seat changes and confirm terms for your deployment.
screenmeet.com
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Vendor refund policy
N/A
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our SLA's are based on enterprise Service Levels include P1 - P4 issue response times. We are happy to share our SLA's as part of the MSA process.
Please contact support@screenmeet.com for additional information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Joshua K.
Seamless ServiceNow Integration for End Users and Technicians
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
The integration with ServiceNow makes for a seamless experience for both the end user and the technician
What do you dislike about the product?
The minimum purchase price is excessively high and essentially locks out small and medium sized businesses
What problems is the product solving and how is that benefiting you?
Remote support tool for internal helpdesk to assist internal employees
Computer Software
Good idea to work on!
Reviewed on May 11, 2023
Review provided by G2
What do you like best about the product?
The video calling feature makes it much easier to understand, and the assigning part and the status part are really helpful
What do you dislike about the product?
No thoughts as of now but would love to see where they are heading
What problems is the product solving and how is that benefiting you?
It makes support much simpler and more accessible, and the features are helpful, which is less hustle.
Luis G.
ScreenMeet is the future of remote assistance
Reviewed on Apr 20, 2023
Review provided by G2
What do you like best about the product?
ScreenMeet uses a non-intrusive way of managing a remote device without leaving trails behind. Using it in tandem with Tanium, it installs a small agent upon starting a session then, removes it when the session ends. It also provides a good number of shortcuts for troubleshooting tools and a chat window with its handy interphase.
What do you dislike about the product?
I haven't disliked anything about this product at the moment.
What problems is the product solving and how is that benefiting you?
We are phasing out Configuration Manager and need a cloud centric solution for remote technical assistance for mainly Windows devices.
Consumer Goods
Mostly works, best used out of box, not customized
Reviewed on Dec 14, 2021
Review provided by G2
What do you like best about the product?
The features that are available in the Out of the Box model are decent. Features such as screen sharing can be turned on and off. Integrates with SF.
What do you dislike about the product?
Trying to integrate into our chat card presented programming hiccups, disconnect issues when changing screens, and the background is still not working; only the blur feature works for us. Their response has been lackluster in trying to fix our background issue, and I have to constantly reach out to them after being told they would get back to me in a "day or two" a week later.
What problems is the product solving and how is that benefiting you?
We need video communication for our virtual design conultataions. We honestly haven't used it much because of the background issue. Having the blur feature on is not an option as it blurs the existing rooms, which we are trying to help remodel so it defeats the purpose. I hope that their engineers will figure out our problem in their next sprint.
Online Media
ScreenMeet experience
Reviewed on Jul 24, 2020
Review provided by G2
What do you like best about the product?
How easy it is to use it when you are connecting with clients
What do you dislike about the product?
How sometimes it won't show the screenMeet to log with Salesforce and it takes a few hours to bring it up to log it.
What problems is the product solving and how is that benefiting you?
Just the communication between ScreenMeet and SalesForce. It's just nice to take control of a clients screen to show them how to navigate places.
Recommendations to others considering the product:
To keep using it and don't be afraid to be curious when trying it out.