Sold by: ScreenMeet
Native remote support embedded in Salesforce, ServiceNow, Tanium or from the ScreenMeet Web Console.
Secure access to Windows, MAC, Android and iOS for your IT Help Desk or Contact Center Teams.
ScreenMeet's AI Summaries and Agentic Desktop Workers make it even easier to resolve issues.
Overview
Secure remote support embedded in your systems of record (Salesforce, ServiceNow and Tanium). ScreenMeet's Zero Trust Solution means all of your remote support sessions are secure and work on and off your VPN. Attended and Unattended Access means your IT teams can resolve issues when users are present or on devices where there are no users. Our AI summaries and Agentic Desktop Workers make resolving issues simple and create a foundational data layer to drive a virtuous cycle of improvement. See why the world's largest companies are choosing ScreenMeet to build ROI in an AI first world.
Highlights
- Native remote support embedded in your system of record (Salesforce, ServiceNow and Tanium).
- AI summaries create a data layer for other Agentic applications
- ScreenMeet Desktop Agentic Workers makes it fast and easy to quickly resovle any issue.
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Enterpise Plan | Priced per Techncian. Please contact sales@screenmeet.com to learn more. | $1,500.00 |
Dimensions summary
This listing offers one pricing dimension: the Enterprise Plan, billed per technician. You buy under a contract, and your cost scales with the number of technician seats you need. Pricing follows active agent seats rather than per-session or per-endpoint charges. Because exact rates are not published, you contact sales to get a quote matched to your deployment size. Platform integration and implementation come as part of the subscription, so the technician count is the main factor that drives what you pay.
Top-of-mind questions for buyers
Billing is based on active agent seats, not per-session or per-endpoint charges. Each technician who uses the product to run remote support sessions counts as one seat. You pay for the number of agents you license, regardless of how many end-user devices they support.
Platform integrations are included in the subscription with no separate charge. Implementation is also included at no extra cost, and ongoing customer success and technical support come with every subscription. This means the technician count is the main factor driving your cost, not add-on fees for setup or connectors.
You can expand capacity as your team grows. Adding technician seats takes effect immediately without disrupting existing workflows. Because pricing scales with the number of agent seats, your cost rises with each added technician. Contact sales to arrange seat changes and confirm terms for your deployment.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our SLA's are based on enterprise Service Levels include P1 - P4 issue response times. We are happy to share our SLA's as part of the MSA process.
Please contact support@screenmeet.com for additional information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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