Your business isn’t cookie-cutter. Your monday Service solution shouldn’t be either. Pre-made templates force you to fit their mold. Our customized solutions shape around *you*.
Overview
Our custom monday Service implementation programs are carefully tailored to the unique needs and goals of each and every client. Whether you need assistance with service and support business process modeling, change management, user onboarding and training, custom system integration or ongoing managed services, the Polished Geek team will be there for you every step of the way.
All of our custom monday Service implementations include:
Process Optimization
- Service and support processes discovery - what you do, how you do it, and why
- Premium Lean Six Sigma Business Process Analysis led by a certified Lean Six Sigma Black Belt is also available
- Proof of Concept exploration - demonstration and testing of various methods in monday Service to help your team visualize which option(s) will work best for your unique needs
Process Implementation
- Monday Service buildout - together with your team, we co-create each workflow and process in monday․com
- Data migration (as needed) - our migration experts can handle migrating your data from other ticketing and support platforms or spreadsheets into your new monday Service environment
Team Adoption
- No service desk solution, no matter how technically perfect or full featured, will deliver value to your customers and your business unless your team genuinely adopts it. That's why we emphasize a co-creation approach that fosters a sense of ownership for your team, along with enthusiastically teaching the "Monday Mindset" to admins and workflow owners throughout the entire project.
- Customized Go Live training for end-users is delivered with your data and your company's service and support use cases. We welcome jointly delivering the rollout training together with your SMEs, driving higher adoption and faster time to ROI across your organization.
Ready to begin your journey to operational excellence? Schedule a call with us today or use the "Request private offer" button below to book a complimentary strategy call.
Polished Geek | Chaos transformed. Confidence ignited.
Highlights
- Automating a clunky service or support process will only get you (or worse, your customers) bad results faster. That's why we invest the time to really listen to every role on your team, dive deep into understanding your business goals and learn your company culture. Then we apply Lean Six Sigma business process principles to help you break past operational challenges in your service environment and move to operational excellence.
- Collaboration with a monday Service implementation partner truly invested in your success is the most powerful way to transform your business. Together we co-create answers to your messiest challenges, giving your team confidence and a sense of solution ownership. When your team becomes the expert, you get much more than a successful implementation. You get a transformed service and support organization that is agile, self-sufficient and ready to tackle whatever comes next.
- Polished Geek is a monday.com award-winning Platinum and Advanced Delivery Partner located in NC, USA. Named one of the top 5 monday partners in North America 2024 and a previous Partner of the Year winner. Our team is certified in the entire monday platform and specializes in custom workflow design, custom integration and multi-product implementations.
Details
Delivery method
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Vendor support
For more information about any of our services, please contact the Polished Geek team through our website or schedule a call with us.
Software associated with this service
monday service
By monday.com
monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.