Managed ArcGIS Cloud Services on AWS Implementation & Transition

CyberTech’s Managed ArcGIS Cloud Services (MACS) enables agencies and regulated enterprises to migrate, deploy, and operate ArcGIS Enterprise on AWS using a disciplined, security-first delivery model. Engagements are structured to reduce implementation risk, strengthen security and compliance posture, and accelerate time-to-value while delivering the operational artifacts IT and GIS leaders need for confident day-2 operations, including runbooks, monitoring, and validated disaster recovery.

This approach builds on CyberTech’s established Marketplace positioning (DataSafe security emphasis, compliance readiness, and cost/performance focus) while aligning to modern AWS delivery patterns and automation-driven provisioning.

CyberTech supports organizations across State and Local Government, Utilities, Transportation, Health, Public Safety, AEC, Renewables, and other regulated environments that require repeatable, multi-environment ArcGIS Enterprise foundations with audit readiness and operational handover.

A typical engagement results in a secure ArcGIS Enterprise environment on AWS designed for defined RTO/RPO, availability, and compliance objectives; identity-integrated access using SAML federation with role-based permissions and MFA where required; resilient backup and disaster recovery workflows that are configured and validated; monitoring, logging, and alerting aligned to operational governance; and a complete documentation and transition package, with optional managed operations under SLA-backed support.

Delivery is executed through a standardized methodology that includes current-state assessment and planning (infrastructure and licensing review, resilience targets, and identity/security mapping), architecture and provisioning (multi-environment network segmentation and Terraform-based infrastructure provisioning with Esri-aligned deployment automation), configuration and integration (SAML federation, IAM role model, optional AWS WorkSpaces enablement for ArcGIS Pro remote editing, and audit-ready logging/alerting), and testing and handover (DR validation, functional testing, runbooks, escalation paths, and transition to the MACS operations model when applicable).

Implementation typically leverages AWS services based on customer requirements, including Amazon EC2 and AWS WorkSpaces for compute and secure user access; Amazon FSx, Amazon S3, and Amazon RDS (Oracle/SQL Server geodatabases) for data and storage; Amazon VPC, AWS Transit Gateway, site-to-site VPN, AWS WAF, and AWS Network Firewall or NGFW integrations for networking and protection; and Amazon CloudWatch, AWS Backup, AWS Systems Manager, and AWS Secrets Manager for operations, automation, and security

CyberTech Responsibilities

• AWS and ArcGIS target architecture and provisioning

• Terraform/IaC delivery + Esri-aligned deployment automation

• Identity federation (SAML), IAM roles, backup/DR, monitoring configuration

• Documentation, runbooks, handover workshop, support transition plan

Customer Responsibilities

• AWS account provisioning (or role-based access to existing accounts)

• Valid ArcGIS Enterprise / ArcGIS Pro licensing

• Approval of security/network policies and firewall updates

• Operational ownership post-handover per runbooks (unless managed services are purchased)