Managed E-commerce Platform Operations on AWS by Dedicatted

Online retailers, direct-to-consumer brands and eCommerce platforms in Canada, the United States and Europe running their storefront, checkout and order services on AWS, with in-house developers but no operations team on call. The buyer is the CTO, Head of Ecommerce or VP Engineering.

Traffic is predictable on most days and brutal on a few: Black Friday, holiday campaigns, product drops and flash sales. Those are the days when pages slow down, checkout errors climb and payment or inventory integrations time out, while the developers who know the system are also shipping the campaign. Incidents at night and on weekends wait for someone to notice.

Onboarding. We map the checkout path end to end, from content delivery and search to cart, payment and order services, set service level objectives for availability and latency on each step, and put alarms, synthetic checks and runbooks in place before the first on-call shift.

Monthly operations. Our engineers answer incidents around the clock, keep the platform patched and scaled, review cost and capacity each month, and coordinate releases with your developers so risky changes stay away from the busiest days.

Peak season. Before each agreed sales period we load test the checkout path, pre-scale capacity and raise quotas, agree a release freeze, and run a war room with your team through the event.

Reporting. A monthly report covers incidents, checkout-path service levels, capacity and cost, plus a review after each peak event.

This listing adds peak readiness and checkout-path service levels to platform operations. For general platform ownership, see Cloud & Platform Managed Services (MSP); for engineers who join your own on-call rotation, see On-Call Rotation Backup and Production Incident Response by Dedicatted.

Amazon CloudFront, AWS WAF, Elastic Load Balancing, Amazon EC2 Auto Scaling, Amazon EKS or Amazon ECS, AWS Lambda, Amazon RDS or Aurora, Amazon ElastiCache, Amazon OpenSearch Service, Amazon SQS, Amazon CloudWatch (including Synthetics and RUM), AWS Backup and AWS Systems Manager.

• The checkout path is watched step by step against service levels you agree, at any hour.
• Peak sales events are rehearsed with load tests, pre-scaled and run with a war room.
• Releases are coordinated so risky changes stay away from the busiest days.
• Every peak ends with a review and actions for the next one.

Dedicatted holds the AWS Retail Consulting Competency and the AWS Consumer Goods Services Competency and is in the AWS Managed Service Provider Program. For a fast-growing e-commerce company, Dedicatted runs the platform under a managed service that raised service availability and carried it through its first Black Friday without interruption, published as a case study on our AWS Partner Solutions Finder profile.

Dedicatted is an AWS Premier Tier Services Partner and AWS Managed Service Provider headquartered in Toronto and Montreal, Canada. It is the first Canadian partner to hold both AWS AI Competencies (Generative AI and Agentic AI) and the first and only Canadian AWS Partner to hold the AWS Digital Sovereignty Services Competency. We deliver across Canada, the United States and Europe, in English and French, and support Canadian data residency in the AWS Canada (Central) and Canada West (Calgary) Regions.

AWS bills you for everything the platform runs on, including extra capacity and quota increases for peak events, load-test traffic, CloudWatch Synthetics canaries and RUM sessions, and backups. We work through IAM roles you create.