Quantiphi understands the critical need for streamlined deployment to realize quick business value. With our AI-powered Intelligent Virtual Assistant (IVA), we provide end-to-end implementation services that automate routine help desk tasks and improve IT support operations across enterprises. Leveraging AWS services like Lex, Polly, and Connect, we offer a comprehensive deployment solution to enhance your operational efficiency, reduce manual intervention, and improve user satisfaction. Our professional services include design, integration, and full deployment of the IVA, tailored to your enterprise needs. By automating tasks such as password resets, custom ID verification, and account lockouts, we ensure a faster, more secure help desk experience.

Key Deliverables:

• Custom Workflow Design: Flexible workflows for routine tasks like password resets and account status checks.
• AWS Service Integration: Full configuration of AWS Lex, Polly, and Connect for automated chat and voice support.
• ITSM Integration: Seamless integration with platforms like ServiceNow, Zendesk, or Remedy to automate ticket creation and management.
• Secure Authentication: SAML-based authentication for robust security. Analytics & Dashboards: Real-time KPI tracking for continuous performance improvement.
• Post-Deployment Support: Initial production support to ensure a smooth transition to the new automated environment.

With our expertise in AWS services and AI-driven automation, we help businesses deploy intelligent virtual assistants that optimize help desk operations, improve response times, and enhance user satisfaction. Quantiphi's deployment approach ensures rapid, secure implementation, empowering your enterprise to maximize the benefits of automation without disrupting existing processes