HCLTech SARA | SAP Active Resolution Agent on AWS

Global manufacturing and supply chain organizations face a "Data Latency Gap" - relying on fragmented reports that are 24–48 hours old to make critical production decisions. Navigating complex SAP transaction codes (T-Codes) for routine tasks like Purchase Order creation or invoice auditing creates process friction, consuming up to 30% of SME productivity and slowing cash flow velocity.

The HCLTech SARA (SAP Active Resolution Agent) solution moves "Beyond the Chatbot" to deliver an Identity-Aware Digital Specialist. Built on the Amazon Bedrock AgentCore framework, SARA doesn't just retrieve information; she executes "Business Verbs." By orchestrating secure handshakes between Microsoft Teams and the SAP S/4HANA Core via standard OData protocols, SARA provides real-time Available-to-Promise (ATP) visibility, automates the 3-Way Match audit, and commits transactions directly to the ERP. SARA follows a "Clean Core" strategy, ensuring deep functional integration without custom ABAP bloat.

Key Benefits and Features:

• End-to-End Lifecycle Orchestration

 Procure-to-Pay Automation: Utilizing a Supervisor-Specialist Fleet architecture, SARA delegates tasks to dedicated sub-agents for Procurement, Logistics, and Finance, ensuring high-precision execution across the SAP landscape.

 Real-Time Supply Chain Visibility: Transition from stale reporting to live ATP analysis. SARA queries the SAP NetWeaver Gateway to visualize physical stock vs. reserved orders in high-fidelity interactive charts.

 Global Node Discovery: Instantly scan global production nodes (e.g., Hamburg, Singapore, Johor) to identify surplus inventory and initiate Internal Stock Transfers (STO), optimizing working capital.

• Financial Integrity & Automated Auditing

 Automated 3-Way Match: SARA performs instant reconciliations between POs, Goods Receipts, and Invoices, highlighting price/quantity variances in executive-grade audit tables to accelerate payment cycles.

 Persona-Based Insights: Dynamically tailored interfaces for Purchasing Officers, Supply Chain Leads, and Finance Managers, ensuring users see the specific manufacturing metrics relevant to their role.

• Enterprise-Grade Security & Governance

 AgentCore RBAC: Leverages a two-stage identity handshake. Check #1 verifies user existence in the SAP User Master; Check #2 inherits existing SAP PFCG roles to restrict SARA’s "Verbs" based on corporate permissions.

 Zero-Trust Orchestration: Utilizes AWS Secrets Manager for encrypted credential handling and Bedrock Guardrails to prevent PII leakage or unauthorized data exposure.

 Clean Core Architecture: All business logic resides in AWS Lambda, interacting with SAP via standard enterprise APIs, preserving the integrity of the ERP for future upgrades.

• Proactive Operational Intelligence

 Contextual Reasoning: Utilizing Nova Pro models, and leveraging AgentCore Unified Memory, SARA recalls short-term session context and long-term historical patterns to eliminate redundant data entry and solve the 24-hour warehouse data lag common in manufacturing environments (e.g., "We have a rush order for 20k units; can we accept it?").

 Human-in-the-Loop: SARA prepares and validates transactions but requires authorized human confirmation before committing changes to the SAP core, maintaining full executive control.

Our Proven Methodology

Our engagement follows a simple three-step process to ensure success:

1. Process Mapping & RBAC Assessment: We analyze your current SAP landscape, identifying high-friction T-Codes and mapping user personas to existing SAP Authorization Objects.

2. AgentCore & API Design: We define the SARA orchestration logic, tailoring the OData/BAPI service mappings and engineering the high-fidelity visual artifacts (Charts/Tables) for your specific modules.

3. Secure Pilot Deployment: We deploy SARA into a secure AWS VPC connected to your SAP Sandbox/Dev environment to validate transactional execution and safety stock triggers before global rollout.

Solution Scope, Prerequisites, and Responsibilities

• Scope of Offering: This professional services offering includes the assessment, design, and deployment of the HCLTech SARA platform on AWS. The engagement delivers a functional digital agent integrated with Microsoft Teams and the SAP Core.

• Prerequisites: Customer must have an established AWS account and a reachable SAP NetWeaver Gateway (OData v2/v4) or SAP BTP instance. Customer must provide sample PFCG roles for security mapping.

• Shared Responsibility Model:

• HCLTech: Delivers the professional services for agent orchestration, Lambda logic development, and UI modernization.

• Customer: Owns SAP business data, manages internal Entra ID (Azure AD) identities, and defines business reorder thresholds/DOA policies.

• AWS: Provides and maintains the underlying cloud infrastructure in line with the AWS Shared Responsibility Model. See AWS documentation for more details.