Overview
"Seamless integration with Cherwell Service Management and AWS Connect provides: • Screenpop to the Cherwell Ticket or to a Search menu • Attach customer contact records to the case notes. • Self-service for customers via Chatbot or IVR • Live chat embedded on the Cherwell End-User Portal • No required maintenance charges • Improve agent productivity by empowering agents to be more proactive"
Highlights
- "• Increase self-service rates and decrease agent handle times • Contact Center Automation - Utilize natural language chatbots and Interactive Voice Response (IVR) • Real Time & Historical Analytics - Improve performance and lower your costs using powerful analytics tools, including visualization, to make better informed business decisions • Task Management - Prioritize, assign, and track agent tasks to completion, including external applications to ensure client issues are quickly resolved"
- "• Web and Mobile Chat - Support customers on the web and on mobile • Implement native integration with Apple Business Chat"
Details
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