AWS Premium Support

The ultimate support option for organizations that need control over their cloud infrastructure. Premium Support offers added value above the hybytes Standard Support offering for organizations that need the highest level of confidence in cloud datacenters. Even if you have your own highly skilled technical staff, hybytes Support can help you solve issues a lot faster. Nearly every problem our support engineers are asked about has been seen before by at least one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team.

Premium Support includes:

• Unlimited priority telephone support.
• Unlimited priority email support.
• Free minor version updates downloadable from our website or via email.
• Access to additional unpublished demo's available upon request.
• Limited source code analysis related to the components.
• Access to all of the benefits included with standard support.

Deliverables Deliverables may include:

• Technical Account Manager
• Empowered IT staff with direct-access to technical expertise
• Highly-responsive, personalized service
• Maximized IT efficiency that frees up resources
• Alerts to new threats before problems occur
• Check regional agreement for specific deliverables!

Getting started We'll work with you to:

• Onboard your organization
• Help get your deployment off to a fast start
• Guide your team in adopting maximum security and operational efficiency
• Meet with you regularly for health checks, case reviews, and quarterly business reviews
• Advise about emerging threats, your solutions roadmap, and other solutions

Pricing Premium Support: Annual Hybytes Premium Support Services

Contact us for custom pricing.